Collections Analyst

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other fi nancial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business:

AIG Insurance is a leading provider of insurance products and services for commercial insurance customers. It includes one of the world’s most far-reaching Property, Casualty and Multinational networks. AIG Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

What you need to know:

• Collections processes: register payments to the right policies via semi-automated or manual methods
• Preparation of refund payment orders as well as following-up the shared mailbox for this purpose
• Payment allocation of our Web Settlement platform for policies both in national currency and in dollar currency.
• Manual application of payment income through different bank accounts.
• Managing chargebacks
• Provide customer service, resolve situations presented by producers, insured and internal clients, related to premium payments, such as attention to unrecognized charges, duplicate charges and other collection questions
• Reconciliation and administration of special accounts
• Collaborate in Collections projects
• Preparation of reports corresponding to the assigned activities
• Monitoring and allocation of stand-alone cash
• Communicate and train Producers and Distribution teammates
• File and organize Collections department information as required.
• Support Financial internal and external audits.
• Back up and support other Collection team members in matters related to collections area.

What we’re looking for:

• Bachelor's degree in Business or a related field of study
• This position suits candidates with at least 1 year experience in the insurance industry as well as work related responsibilities.
• Proactive, resilient
• Customer service
• Productivity improvement
• Excellent written and verbal communication skills
• Analytical skills and detail oriented
• Excellent teamwork skills
• Language skill: Basic English (desirable, not mandatory)
• Proficient in the use of MS Office suite products specially Excel (a must) and Word.

A look at our benefits:

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, The “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer:

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

FA - Finance

AIG SEGUROS MEXICO S.A. DE C.V.