Company:

Marsh Risk

Description:

We are seeking a talented individual to join our Product Development  team Marsh Risk Technology This role will be based in Cluj Napoca. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Senior Technical Support Analyst role supports daily, periodic, and ad hoc support tasks, focusing on platform support, application support, data management, reporting, and system controls to facilitate smooth business operations and compliance. This role is an integral part of the local IT team, contributing to continuous improvement initiatives and supporting the implementation of process and system changes. You will be working closely with the local functional maintenance team to support the main local application LevelX but also all other local applications and will function as a point of contact for all other Marsh IT applications, platforms or processes.

We will count on you to: 

• Provide daily, periodic, and ad hoc support for platforms and applications, ensuring operational stability and compliance.

• Manage system controls, data imports/exports, and data refreshes with precision and efficiency.

• Collaborate with vendors to support the LevelX application and other local IT systems, ensuring alignment with Marsh’s IT and security policies.

• Perform data validation, reconciliation, and quality control to maintain data integrity across multiple systems.

• Prepare and present reports and status updates to stakeholders, escalating issues proactively and providing timely feedback.

• Support continuous improvement initiatives by identifying opportunities for process and system enhancements.

• Act as a key point of contact for all Marsh IT applications, platforms, and processes within the local environment.

• Work closely with the local functional maintenance team to support LevelX and other local applications.

• Manage multiple tasks and deadlines effectively, balancing daily operational duties with periodic reporting cycles.

What you need to have:  

• Proven technical proficiency with Windows Server platforms, SQL and Progress databases, batch processing systems, and internal platforms such as Onestore and Qliksense.

• 3-5 years experience managing system support in collaboration with vendors, particularly for complex applications like LevelX.

• Strong analytical skills with the ability to perform data validation, reconciliation, and quality control.

• Excellent communication skills, both written and verbal, with the ability to collaborate across teams and present clear reports.

• Highly organized with strong time management skills to handle multiple priorities simultaneously.

• Proactive problem-solving abilities and adaptability to resolve operational and data-related challenges.

• Solid understanding of the insurance industry’s products, clauses, regulatory environment, and operational workflows.

• Fluency in English is required for all communication and documentation.

What makes you stand out? 

• Dutch language skills are a strong plus, enhancing collaboration with local stakeholders

• You bring a collaborative mindset and thrive in a team environment, supporting colleagues and contributing to shared goals.

• You are open to feedback and committed to maintaining positive working relationships.

• You demonstrate a proactive approach to continuous improvement and operational excellence.

• Your technical expertise is complemented by strong interpersonal skills, enabling you to bridge the gap between IT and business functions.

• You have a keen eye for detail and a passion for ensuring data accuracy and system reliability.

Why join our team: 

• We help you be your best through professional development opportunities, interesting work, and supportive leaders; 

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities; 

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being; 

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary); 

• 30+ days off (including legal days, birthday, public holiday replacements, and benefits options); 

• Performance bonus scheme; 

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge; 

• Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.