• Personally greet every customer as they walk through the door and maintain friendly contact throughout their shopping experience.

• Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.

• Complete internal documents supporting any transaction (credits, invoices, work order and/or interchange and returns, etc.).

• Prospect and develop relationships with potential customers to cultivate new business.

• Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

• Advise customers on substitution or modification of part when part requested is not available.

• Process orders – perform order entry, review orders for correct handling, pricing, quantities, and shipping data (may dispatch orders in some locations).

• Coordinate orders from the warehouse to ensure customers’ orders are ready in a timely fashion to achieve an excellent level of customer service. 

• Sort and place parts and supplies on racks, shelves, or in bins according to predetermined sequence.

• Maintain orderliness and housekeeping of assigned work areas.

• Maintain orderly files and clean records of all transactions, as well as an accurate cash drawer.

• Assume other duties as assigned.

Supervisory Responsibilities

• Not responsible for supervising employees.

Education & Experience

• To perform this job successfully, an individual must have a strong 
  customer service background and be able to communicate effectively.

• High School Diploma/GED.

• 1+ years of related experience required.

• Bilingual English/Spanish-Fluency.

Preferred Requirements

• College coursework or degree.

• Prior automotive experience and knowledge of automotive parts.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

• Basic computer skills.

• Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.

• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.

• Decisions generally affect own job or assigned functional area.

• Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

• Prioritize assigned and routine tasks. Handle appropriately.

Essential Physical Demands/Work Environment

• While performing the duties of this job, the employee is occasionally required to stand, walk, push, pull, squat, bend, reach, climb stairs, balance, stoop, kneel, crouch, or sit for extended periods of time.

• The employee may be exposed to hazardous situations, conditions, and equipment. Must be able to work in cramped spaces or underneath vehicles that may require getting into awkward positions. May regularly wear personal protective equipment (PPE). May be exposed to extreme temperatures and high noise levels.

• Must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.

• Travel may be required periodically, including overnight stays (contingent on position requirements).

• The employee must occasionally lift and/or move up to 75 pounds.

Benefits:

• Health/Dental/Vision Insurance

• Paid Time Off

• Paid Parental Leave

• Fertility Coverage

• 401k with Generous Company Match

• Company Paid Life Insurance and Long-Term Disability

• Short-Term Disability

• Employee Assistance Program

• Tuition Reimbursement

• Employee Discounts

• PNC Daily Pay Option