Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Senior Director FP & A will assist in providing financial leadership and expertise in giving recommendations that enable effective decision making within the business. The Director leads and supports the development of the P&L forecasts and annual plan, consolidates sales and cost forecasts to reflect P&L outlook, analyzes trends and completes marketplace risks & opportunity assessments. The FP&A Director also works closely with the Sales team to develop pricing models.

Key Responsibilities

• Supports FP & A VP in the development of Annual Operating Plan and Quarterly Business Planning processes.

• Develop business planning calendar and ensure teams meet key deliverables.

• Develop Region targets by Market to ensure delivery of Financial Plan.

• Responsible for weekly/monthly/quarterly forecasts.

• Deliver accurate, timely and visible forecasts; ensure appropriate analysis of business results is conducted and presented to leadership with identified action plans.

• Identify risks, opportunities, and contingency plans to address.

• Allocate department resources to meet demands of business cycles (forecast, market support, costs).

• Create and deliver Controllable Cost plan.

• Ensure delivery of cost contingencies.

• Deliver against key cost and productivity initiatives, e.g., discretionary spend and waste reduction.

• Provide insight on key cost KPIs and assess risk/opportunities.

• Complete comprehensive trend analysis to understand business laps and market risks.

• Standardize reporting across Markets/Region.

• Partner with HQ Control team during the close period process to ensure the accuracy of Global results.

• Build an FP&A team in the Philippines that can adequately support the entire FP&A activities globally.

Qualifications

• College degree in Finance and/or Accounting or in related field

• 10-15 years relevant experience

• Experience in a captive call center or call center BPO environment

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.