Job Description

- Research customs requirements, and attach the necessary documentations during the declaration process

- Ensure all documentation, such as invoices, AWB and other related documents for both outbound and inbound shipments are completed accurately and in a timely manner and forwarded to any relevant parties.

- Obtain and check documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes

- Deal with CTO on any special arrangements for transporting delicate cargoes, such as livestock, food and medical supplies

- Monitor outbound/inbound traffic activities for the load quality and accuracy.

- Interact, liaise and manage the relationship with CTO and Vendors to achieve the efficiency in cargo retrieval and submission process.

- To proactively monitor all delivery movement from origin to destination across our different service types.

- Ensuring all shipment transition from one place to another place remain within SLA

- Monitor our vendors to handle parcel handover in/out with accuracy and smooth in/outbound flows

- Monitor all parcels that are created by customers and make sure our vendors pick up and deliver on time.

- Manage documentation, including air waybills, customs forms, and other required paperwork for international shipments.

- Monitor the ULD movement and planning via ULD Stock Check Message (SCM) from CTO or GHA for all stations.

- Handle inquiries and resolve issues related to operation, such as delays, damages, or missing shipments.