Posted:
10/17/2024, 12:51:49 AM
Location(s):
London, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
Hybrid
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it's like working at Monzo ✨
📍London (UK) | 💰 £55,000 - £75,000 + stock options + benefits |
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it's like working at Monzo ✨
Our mission is to provide comprehensive insurance solutions that meet our customers' needs efficiently and effectively.
The Insurance Team is dedicated to delivering a simple, reliable and delightful experience to customers who purchase insurance with Monzo, working alongside our underwriting and claims partners to power seamless internal operations and exceptional customer experiences.
As our new Product Operations Lead for Insurance, you'll be an integral part of this journey. You'll be the first operations hire on this team and will have a unique opportunity to shape our operations from the ground up. You will collaborate closely with our Product, Engineering, and Customer Service teams to deliver outstanding experiences for our customers.
The interview process
Our interview process involves 3 main stages:
On average, the process takes around 3-4 weeks but we’ll try our best to work around your availability.
You’ll get the chance to speak to our Recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please let us us know by emailing [email protected]
What’s in it for you
💰 Salary is £55,000 - £75,000 + stock options
📍 This role will be based out of our London office next to Liverpool Street station - in a hybrid way of working between the office and home
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
📚 Learning budget of £1,000 a year for books, training courses and conferences
➕ And much more, see our full list of benefits here
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Website: https://monzo.com/us/
Headquarter Location: London, England, United Kingdom
Employee Count: 1001-5000
Year Founded: 2015
IPO Status: Private
Last Funding Type: Series H
Industries: Banking ⋅ Financial Services ⋅ FinTech ⋅ Marketplace