Posted:
2/5/2026, 2:52:59 PM
Location(s):
Murray, Utah, United States ⋅ Utah, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
What’s Under the Hood
DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.
That’s Nice, But What’s the Job?
Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty.
Properly adjudicates claims within approval limit and in accordance with department & industry standards.
Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions.
Effectively navigates department resources in order ensure adherence to department process flows and policies.
Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims.
Other duties as assigned
Knowledge, Skills and Abilities (The Good Stuff)
Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices.
Must have clear and professional verbal and written communication, as well as strong negotiation skills
Is proficient in typing and general computer skills.
Must be comfortable in a high-volume, collaborative environment, and managing multiple priorities
Must be solutions-oriented.
Requirements (a.k.a. What You Need to Get the Job Done)
High-school diploma required; Bachelor’s Degree preferred.
3+ years of experience with current automotive mechanical and diagnostics.
So What About the Perks? Perks matter
Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Website: https://www.drivetime.com/
Headquarter Location: Tempe, Arizona, United States
Employee Count: 5001-10000
Year Founded: 2002
IPO Status: Private
Industries: Automotive ⋅ Financial Services ⋅ Sales Automation