Want to help lead the way in redefining how Walmart customers shop and find more value online? The Senior Manager, Services Site Operations – PMO position is a critical leader helping to shape the customer site experience, overseeing everything from the intake of work requests to project management of visual and content services leading to better execution and a path. You will drive impact, improvement, and innovation to create a truly frictionless online shopping experience and help our eCommerce business.   

You’ll make an impact by: 

• Creating an exemplary site experience –You’ll help implement the holistic site strategy for various Services Business Units, using customer insights to tell a cohesive story and create a seamless customer experience, overseeing visual site merchandising and content strategy, site functionality including navigation, hierarchy, search and browse, etc., new product on-boarding, and more. 

• Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site’s strategic direction and execution. 

• Telling a story through our site – You’ll help identify key business trends, encourage the department’s story-telling roadmap through insights and analytics. 

• Monitoring site health and performance through analytics and key metrics – You’ll facilitate the development of site metrics and dashboards to monitor site health across our key services pages, providing strategic insights to internal stakeholders to influence the overall direction for each of the programs. 

• Operating with excellence – You’ll land the fundamentals and help scale best-in-class efficient workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge, and performance. 

Key Functions: 

• Enhancing organizational effectiveness now through ownership of  WRIKE, driving alignment, and fostering a culture of implementation and continuous improvement, across our e-commerce sales teams. 

• Assisting with management of projects or tasks related to to the Team (WRIKE), analyzing business metrics, process improvement initiatives and more. 

• Proactively communicating progress to Manager and Ops team ensuring timely escalations are occurring to prevent delays or unexpected changes. 

• Implement and manage site performance dashboards, reports, and visualization tools to track and communicate the impact of various site merchandising programs + product adoption and subsequent business outcomes  

• Thinking creatively: Explore and innovate! Develop and test ideas that can help us measure all layers of the funnel.   

Partnerships 
 
Possesses knowledge of: Communication channels; team dynamics; organizational ways of working. 
 
To be able to carry out the following responsibilities: Consults with leaders of business unit(s)to advise on business strategy decisions. Leads cross-functional business initiatives and encourages team members to cultivate relationships across the business. Establishes shared goals and information-sharing platforms to foster collaboration. Seeks and provides constructive feedback, anticipates needs/questions, and responds appropriately. 

Market and Customer Analysis 
 
Possesses knowledge of: Data gathering and reporting tools; market data sources; customer behavior analysis methodologies. 
 
To be able to carry out the following responsibilities: Designs targeted customer engagement processes based on customer analytics. Capitalizes on strategic opportunities that customer analytics can bring to the organization. Interprets business risks and potential threats and opportunities using predictive modeling. Monitors global and regional market trends, directions, experiences, and key players. Anticipates, capitalizes on, and drives changes in the market. Develops advanced tools and techniques for validating market research. Establishes alternative theories and models based on the results of market research. Recommends methods for using web analytics to cultivate high-value customers. Supports the integration of analytics with other applications (for example, enterprise data warehouses, business intelligence tools, predictive analytic models). Leverages competitor and industry insights to measure site success and inform future site strategies. 

Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. 
 
Focus on our Associates - Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs. 
 
Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. 
 
Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments. 
 
Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. 
 
Embrace Change - Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working. 
 
Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. 
 
Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy. 
 
Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omni merchant mindset and the EDLP and EDLC business models to all plans. 

You’ll sweep us off our feet if: 

• You understand how customers shop online and use strategic thinking and innovation to create a seamless and fresh site experience for our customers. 

• You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced functionality to make the shopping experience easy and convenient. 

• You use data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements. 

• You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement. 

• You know how to guide the development and implementation of products and features working across product, engineering, design, and business teams. 

• You build trust quickly and can lead by influence, creating impact through partnership as well as ownership. 

• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members. 

Minimum Qualification:  

• Bachelor’s degree in business or related field or equivalent experience in business or related field 

Preferred Qualification:  

• 3+ years related experience in merchandising, site merchandising, or related field 

• 2+ years of experience in consumer-focused e-commerce environment 

• Strong customer obsession focused on building the right site experience for our customer 

• Analytical and process-oriented, comfortable making data-driven decisions 

• Ability to set clear objectives and performance measures 

• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary 

• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities 

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

Benefits & Perks:  

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.  

Equal Opportunity Employer  

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  

Who We Are 

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement.  From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com