You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: The Program Manager IV drives strategic initiatives to modernize interpretation services, with a strong focus on over-the-phone modalities (OPI) and the integration of AI-enabled tools to enhance service delivery and operational efficiency. This role manages vendor partnerships to ensure performance, compliance, and innovation, while leading governance forums such as Monthly Vendor Meetings and Quarterly Oversight Committees to maintain alignment and accountability. It oversees the intake and execution of interpretation-related projects, maintains centralized reporting tools (e.g., PowerBI, SharePoint), and delivers strategic communications to internal and external stakeholders. The role also embeds compliance checkpoints into workflows to uphold regulatory standards like Section 1557, supporting audit readiness and risk mitigation through proactive documentation and education.

*Applicants for this job have the flexibility to work remote from home anywhere in the Continental United States.*

Strategic Program Leadership

• Drives enterprise-wide initiatives under the Interpreter Program umbrella, including dashboard modernization, modality expansion (OPI, OSI, VRI), and experiential quality programs. Leads governance forums such as Monthly Vendor Meetings, Quarterly Joint Oversight Committees (JOCs), and Annual Summits to ensure alignment and accountability.

• Lead large scale, cross functional projects for implementation or process improvement including working with organizational leaders for restructuring and realignment of team members. Oversee all aspects of program planning, management, and execution (scope, schedule). Create comprehensive timelines and ensure the project team creates and maintains appropriate deliverables while following project management standards.

Stakeholder & Vendor Partnership Management

• Cultivates strategic relationships with interpretation vendors (e.g., Language Line, Cyracom, Propio) to ensure performance, compliance, and innovation. Collaborates with internal teams (Compliance, Strategic Sourcing, Finance, Clinical) to optimize contracts, billing structures, and service delivery models.

Operational Execution & Governance

• Oversees intake, prioritization, and execution of interpretation-related projects, including routing validations, platform integrations, and policy updates. Maintains centralized documentation and reporting tools (SharePoint, PowerBI, Smartsheet) to monitor performance, risks, and stakeholder feedback.

• Create meaningful dashboards for executive level update and project status. Work with teams to create reports for ongoing analytics post-project implementation.

• Proactively manage areas such as risk, dependencies, etc. Prepare strategic analysis of potential business and/or operational opportunities as needed.

Communications & Change Management

• Designs and delivers strategic communications across internal and external audiences, including newsletters, vendor updates, and training materials. Facilitates cross-functional meetings and town halls to foster transparency, engagement, and continuous improvement.

• Serve as the first escalation point for project issues and risks. Work directly with the project teams to resolve issues and create risk mitigation plans. Escalate well-formulated issues and risks to leadership. Effectively communicate business and technology issues and solutions.

Data & Compliance Stewardship

• Ensures regulatory adherence (e.g., Section 1557) by embedding compliance checkpoints into workflows and vendor oversight. Supports audit readiness and risk mitigation through proactive documentation and stakeholder education.

Education/Experience: Bachelor’s degree in related field or equivalent experience required. Master’s degree preferred. 8+ years of Program or Project Management experience required. Previous experience as a lead in a functional area, managing cross-functional teams on large scale projects or supervisory experience including hiring, training, assigning work, and managing the performance of staff required. Proficiency in MS Office applications and project management tools required. Healthcare experience and/or managed care experience preferred.

License/Certification: Project Management Professional (PMP) or Program Management Professional (PgMP) preferred

Pay Range: $86,000.00 - $154,700.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act