Join our ambitious team as a Senior GameOps Manager at a highly innovative company shaping the future of gaming! In this leadership role, the focus is on guiding a dedicated team of GameOps professionals, fostering growth and excellence while driving impactful marketing and CRM strategies. Collaborate across global teams to deliver innovative campaigns that delight players and elevate the brand.

Work mode: hybrid – 3 days per week from the Wave Office, Aleja Grunwaldzka 347, 80-309 Gdansk, Poland.

What You'll Do

• Lead, mentor, and develop a team of GameOps managers and associates, ensuring high performance and engagement.
• Define and be responsible for execution of medium to high complexity CRM campaigns, lifecycles, and events.
• Collaborate with QA, Art, Dev, Product, Solutions, Data Science, and Customer Service to align campaigns with company objectives.
• Monitor campaign performance metrics, provide insights, and recommend strategic adjustments.
• Ensure high-quality creative assets and marketing copy through review and guidance.
• Drive adoption of guidelines in campaign planning, tools usage, and lifecycle management.
• Advocate for process improvements and enhanced internal tools to support team efficiency.
• Find opportunities for new campaign concepts and innovative strategies.
• Resolve advanced configuration or campaign issues, mentoring the team to independently handle challenges.
• Act as a bridge between GameOps and leadership teams, representing the team’s perspective and initiatives.

What We're Looking For

• Proven leadership experience managing small to medium-sized teams.
• Strong technical understanding of CRM platforms and marketing automation.
• Passion for gaming and the ability to inspire the team with that enthusiasm.
• Exceptional communication skills in English for effective collaboration across global teams.
• Strategic mindset with excellent prioritization, delegation, and decision-making skills.
• Team-oriented approach and ability to cultivate a positive, collaborative work environment.
• Experience in the gaming industry, LiveOps, or CRM management.
• Strong interpersonal and coaching skills, fostering professional growth across the team.
• Experience with Jira, Confluence, or similar collaboration and project management tools.
• Analytical and logical thinking to manage complex processes and campaigns.
• Highly organized and adaptable to a fast-paced, evolving environment.

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

So, what’s stopping you?

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