We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Description

The Lead Director, Care Management collaborates to drive care management transformation as subject matter expert for integrated care management models. This leader collaborates in vision setting and is accountable for effective design of evidence-based care management workflows, and drives alignment across nursing care management, social work, and community health in value-based care. As a critical cross-functional partner to Population Health and other business functions, the Lead Director operates to ensure a cohesive care management model implementation; driving optimization and innovation.

Responsibilities

Strategic Planning 

• Serve as an organizational subject matter expert for care management, bridging knowledge from diverse models and external benchmarks to inform Oak Street Health’s strategic direction.

• Validate care management approaches through data analysis, literature review, and outcome measurement; drive adoption of proven, scalable solutions.

• Serve as a critical partner to Population Health and other cross-functional teams, fostering collaboration and shared accountability for patient outcomes

• Mentor and develop care management leaders and team members on evidence-based practices, change management, and integrated care delivery.

• Represent CVS Health in enterprise-wide initiatives, industry forums, and external partnerships related to care management innovation.

Operational management 

• Collaborate on the design, implementation, and continuous improvement of clinical and non-clinical care management workflows, ensuring alignment with evidence-based practice and strong operational rigor.

• Co-lead (dyad) care management initiatives alongside operational leaders to ensure seamless integration of nursing, social work, and community health/care navigation functions.

• Identify and address gaps in care model cohesion, workflow efficiency, and patient experience by engaging clinical and non-clinical stakeholders.

• Other duties as assigned. 

What we’re looking for

Success at Oak Street Health requires a high ability to collaborate, problem solve, manage projects, and be flexible. We’re looking for a motivated clinical leader with:

• Proven experience and ability to build, lead and develop diverse teams, engage in multiple perspectives to work toward a common goal

• Proven ability to organize, prioritize and manage multiple complex projects while navigating & collaborating with different stakeholder groups

• A strategic thinker with strong analytical, problem solving, group facilitation, presentation skills 

• Ability to exceed in a fast-paced environment while sifting through details quickly and staying focused on goals and deliverables 

• Outstanding written and verbal communication and conflict resolution skills

Minimum Requirements: 

• 8+ years of progressive leadership experience in scaled care management models required, experience in VBC and population health models strongly preferred.

• Advanced degree required (MSN, MPH, MHA, DNP or equivalent).

• RN licensure strongly preferred 

• 10 or more years of healthcare experience working as an RN, preferably in a primary care office or other outpatient setting, preferred 

• Demonstrated expertise in workflow design, program implementation, and evaluation of evidence-based care management approaches.

• Strong cross-functional leadership skills; experience influencing and partnering across nursing, social work, and community health.

• Proven ability to lead large-scale, complex initiatives with measurable impact on outcomes.

• Excellent communication, change management, and stakeholder engagement skills.

• US work authorization

• Someone who embodies being “Oaky”

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

 

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.