This role is a Post-Sales Specialist position supporting the Clinical Solutions Account Management team.

• Maintain accurate records in sales systems (e.g., CRM, CPQ, Orders and so on), and build client profiles by updating client information and managing sensitive client data.
• Prepares pricing documents and presentation materials.
• Review and highlight any areas of risks or expansion from available data (e.g., usage reports, past-due report, and so on).
• Review contracts for expansion or changes in scope.  
• Analyzing usage reports to identify trends in support of client conversations, business reviews and to identify potential risks or expansion opportunities.  
• Analyze invoice overdue reports and alert account teams of actions needed.
• Support customer service ticket escalations.
• May manage the renewal process for local/site level renewals associated with a health system.
• Collaborate with cross functional partners like product, commercial & sales to extend positive customer experience.
• Other duties/projects maybe assigned

Qualifications:

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)

• At least 2 years relevant experience

• Strong communication skills (verbal and written), with the ability to explain complex information in a clear and customer-friendly manner

• Previous experience in customer service, collections, or subscription management is preferred

• Strong detail orientation with the ability to follow defined processes.

• Strong time management skills.

• Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional for internal applicants:

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 month

• Must have a Successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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