Posted:
2/19/2026, 6:44:57 AM
Location(s):
Texas, United States ⋅ Houston, Texas, United States ⋅ Nederland, Texas, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Expert Field Service Technician is a hands-on, field-based role responsible for keeping advanced water production and wastewater treatment systems running safely, efficiently, and reliably. You’ll troubleshoot mechanical, electrical, and diesel systems, monitor water chemistry, perform light industrial maintenance, and ensure systems operate according to dew point scheduling.
This is a field-first role that includes direct customer interaction, work across multiple sites or systems, and leadership responsibilities, including coaching and guiding junior technicians. You’ll regularly work outdoors in all weather conditions and must be a self-starter who thrives in a dynamic, industrial environment.
To succeed in this role, you must be able to:
Operate, troubleshoot, and maintain water production and wastewater treatment systems
Monitor and adjust systems based on water chemistry and operational data
Work with dew point scheduling to optimize system performance
Perform preventative maintenance, light industrial maintenance, and parts inventory management
Diagnose complex mechanical, electrical, and diesel equipment issues
Identify and correct safety hazards while maintaining a safe work environment
Lead, coach, and mentor junior technicians as needed
Work independently with minimal supervision while collaborating with team members
Collect operational data, input for tracking, and compile reports for customers
Provide professional customer service and maintain strong customer relationships
High School Diploma or equivalent required
3–7 years of technical, operations, or industrial experience
Water production, wastewater treatment, or water chemistry experience strongly preferred
Industrial or light maintenance experience preferred
Mechanically inclined with strong troubleshooting skills
Electrical and/or diesel experience is a plus
Self-starter able to work independently and lead others in the field
Proficiency with Microsoft Office and smart devices
Customer service experience required
Preferred: Water Treatment License (A, B, C, or D)
Ability to obtain and maintain required customer clearances (TWIC, DISA, etc.)
Ability to obtain and maintain a DOT Medical Card
Preferred: Technical military background, tech certificate, or industry license
Field-based, hands-on role with regular outdoor work
Exposure to industrial equipment, noise, and varying weather conditions
Physical activity required, including lifting, moving, and handling equipment
Some travel required
On-call rotation may be required
The pay range for this position is $34–$37 per hour, depending on experience, skills, and location. Starting pay is based on multiple factors and is not typically at the top of the range.
We also offer a comprehensive benefits package including:
Generous PTO and paid holidays
Medical, dental, and vision insurance (eligible on first date)
Retirement savings plan
Career progression opportunities
Reward and recognition programs
Paid parental leave
Tuition reimbursement
Company wellness program
Employee discount program
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Website: https://www.xylem.com/
Headquarter Location: Rye, New York, United States
Employee Count: 10001+
Year Founded: 2008
IPO Status: Public
Industries: Commercial ⋅ Mechanical Engineering ⋅ Water Purification