Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure PaaS, Application Remediation, Database Management, Kubernetes
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Engineer, you will be responsible to provide technical and functional support and resolution to Airline Passenger Service Systems (PSS) for some of the top airlines in the world and running on a Cloud Compute Platform.
Having great opportunities to work in the Azure cloud PaaS, Azure Kubernetes Services (AKS), Microsoft SQL Server, Azure Key Vault, Dynatrace, Azure Dev Ops, and other systems and tools.
Collaborating and working with a great team and a fast pace and agile environment, supporting end-to-end delivery lifecycle from implementation to support.

Roles & Responsibilities:
-Responsible for providing technical and functional support and providing resolution for the technical and functional issues of an Airline Passenger Service Systems (PSS).
-Responsible for technical understanding, support, and troubleshooting of multiple environments which may require knowledge of Network, Storage, Database, Virtual Machines, Security, Azure, and AKS.
-Responsible for meeting all Incident, Request service, and Change Activity level metrics.
-Contribute to continuous process improvement suggestions in Subject Matter and Operational areas.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Cloud Infrastructure, Application Remediation, Kubernetes, Database Management.
- Has relevant exposure and experience in any of the following:
Azure Cloud
AKS
Database (SQL), SQL Scripting
Message Queuing (MSMQ)
Splunk
Dynatrace
-Has relevant exposure in Operational Networking
-Has relevant exposure in IBM websphere and IIS technology
-Strong English speaking and writing skills
-Works well under pressure , possess high-energy and strong self confidence.
-Team player and collaborative
-Solid multi-tasking and problem resolution abilities
-Airline industry exposure is a plus
-Competency working in a client-server environment
-Ability to query and research data in a relational database model

Job Specific Skills:
-Business Process - IT Alignment - Novice
-Continuous Improvement – Novice
-ITIL - Novice
-Service Analytics & Reporting – Novice
-Service Level Agreement Management – Novice
-Service Management – Novice

Education Qualifications
- Graduate of any IT course or any similar degree with relevant IT exposure

Additional Information:
Delivery Skills:
Cost Management - Novice
Operational Excellence – Novice
Operations Management – Novice
Project Management – Novice
Resource Management – Novice

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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