Let’s talk about this role  

Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons! 

• You will be the voice of nib, representing our brand by providing excellence in customer service 

• It is a fast-paced inbound call centre, where you can take up to 60 calls a day 

• The environment is very structured, with set Key Performance Indicators (KPIs)  

• You will promote nib products and services and drive for first call resolution to queries 

• You will create meaningful member experiences, helping nib’s members get the best value out of their health insurance  

• You will be part of a team that supports one another and celebrates success  

• This role will be based in our Wyong and Newcastle hub  

This role will see you work on a rotating roster between 8:30am-6:00pm Monday to Friday. 

You will be available to commence on October 11th, 2024 and be able to commit to two weeks of training which will run 9:00 am-5:00 pm in our Newcastle office.

Let's talk about working at nib Group  

• We are committed to creating a supportive working environment, where you are free to be you 

• We value working flexibly, and that includes providing our people with hybrid working options. You’ll need to come into the office one day a week to connect, although we welcome and encourage you to come into our Hubs as often as you like 

• You’ll be provided with a working from home allowance to help set up and maintain your home workspace 

• 50% discount on nib health insurance and 30% off travel insurance Employee share plans, short-term incentive program and life and salary continuance insurance benefits

• Give back to the community through paid leave for volunteering  Support your better health through our nib Well Program and corporate fitness discounts  

• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

• We actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles 

Let’s talk about you  

• You are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phone 

• You can work in a structured and busy environment 

• You have previous experience in customer service and can provide exceptional outcomes  

• You enjoy interacting with customers over the phone  

• You have a willingness to learn and maintain new skills 

• You are motivated to achieve set goals and KPIs 

• You have a flexible and positive work approach and attitude 

Let’s talk about who we are  

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.