Location:

Zurich, Zurich, Switzerland

Job ID:

R0117148

Date Posted:

2026-01-26

Company Name:

HITACHI ENERGY LTD

Profession (Job Category):

Administration & Facilities

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity

Join our Services team and shape meaningful customer experiences in a supportive environment. You work with colleagues who value collaboration, curiosity, and continuous learning. You contribute to projects that improve customer journeys and strengthen service excellence. You grow through hands‑on work, open feedback, and inspiring global interactions. You develop your skills in a space that welcomes diverse perspectives and encourages innovation.

How you'll make an impact

• Assist in mapping and analyzing existing customer service processes to identify pain points and areas for improvement

• Support the development and implementation of strategies to enhance the overall customer experience, including digital and traditional touchpoints

• Collect and analyze customer feedback data (surveys, interviews, support tickets) to identify trends and actionable insights

• Participate in continuous improvement projects, utilizing methodologies such as Lean, Six Sigma, or similar, to streamline service operations and reduce inefficiencies

• Collaborate with various internal departments (e.g., Sales, Operations, Technical Support) to ensure a holistic approach to customer satisfaction

• Help prepare reports and presentations on project progress, customer experience metrics, and improvement recommendations for management review

• Conduct research on industry best practices in customer experience and continuous improvement within the energy sector

• Support the creation of documentation and training materials related to new processes or improved customer interactions

Your background

• Currently pursuing a Bachelor's or Master's degree in Business Administration, Industrial Engineering, Operations Management, Marketing, or a related field

• Strong analytical and problem-solving skills with an ability to interpret data and draw meaningful conclusions

• Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate effectively in a team environment

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is essential, familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma, Agile) is a plus

• Demonstrated interest in customer experience, service delivery, and operational excellence

• Ability to work independently and manage multiple tasks in a fast-paced setting

More about us

We are a technology-driven company with a strong focus on innovation, continuous improvement, and sustainable manufacturing. We offer flexible working conditions, dedicated mentorship, and a supportive, inclusive environment where you can grow personally and professionally – empowering you to thrive while balancing life and work.

We look forward to receiving your application, including a brief cover letter and a transcript of records, along with your CV. Non-EU/EFTA citizens, please note that an official university certificate showing that an internship is a mandatory part of your studies is required.
 

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