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The Loan Operations Program Manager, as a member of the Operation’s Team that supports the processing for all bank’s portfolio loan, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment.  The Loan Operations Program Manager is regarded as a leader within the unit and a Loan Operations Subject Matter Expert (SME).  The Loan Operations Program Manager serves as a leader for all loan operational areas, and assists in the verification and efficiency of processes and applications; receives and handles escalated inquiries from employees and customers; assists with the delegation of workload duties among employees by providing directions to less tenured employees, and training new associates.  The Loan Operations Program Manager provides project management leadership for all loan operational areas as well as participating in compliance related efforts.

Essential Duties and Responsibilities

• Acts as a resource for problem solving regarding all loan operational issues.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Acts as the unit’s project manager to ensure timely and effective implementation of changes in the unit.
• Collaborates with loan operations managers and supervisors on the delegation of workload duties of other associates to help ensure the work flow is processed timely and efficiently; examines work in progress to ensure accuracy and timeliness and communicates any issues to management; recommends changes or alternate ways in processing methods to improve operating efficiency and service levels.  Performs special projects, as assigned.
• Receives and handles inquiries from both employees from throughout the enterprise and customers, resolving problems.
• Collaborates with management and supervisors as the designated subject matter expert (SME) for the unit; the Loan Operations Program Manager would have mastery level knowledge on most job processes within the operational unit.
• Guides the balancing of loan general ledger applications.
• Administers the credit life, credit bureau and insurance functions as they related to loan operations.
• Maintains detailed records on all work responsibilities as required.
• Performs assigned special projects.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to design the workflow of other assoicates
• Ability to  lead the work of other associates.
• Ability to perform tasks quickly and accurately.
• Ability to lead a team to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to read and comprehend complex instructions, correspondence, and memos
• Ability to read, analyze and interpret financial report and/or legal documents.
• Ability to effectively speak, respond to questions, and present information to the following: one-on-one /small groups, customers, employees, clients, managers, top management, board of directors, and the general public.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to function in a multi-task team environment, strong organizational and time management and verbal and written communication skills
• Strong oral and written communication skills.
• Strong organizational, problem solving, and planning skills with the ability to set priorities.
• Must possess excellent telephone and customer service skills.
• Specific loan operations knowledge required.

Education and Experience

• Some college/university experience or an Associate degree preferred, and
• Seven plus years of related experience required; banking operations and/or customer service experience preferred. 

Computer Skills

• MS Office programs

Other Qualifications (including physical requirements)

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Excellent understanding of the front-to-back process workflow and the impact of the function’s activities on the downstream process.
• Proficiency of the Silverlake system and electronic communications. 

Other

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.    

Skills Training

• Compliance, Communication, Customer Service, Bank Products and Services, Sales, Telephone

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.