About Us:
BOSSCAT is a fast-growing, tech-driven home repair, renovation, and maintenance services platform that’s making homeownership simple, accessible, and enjoyable.
We’re built on a simple but powerful premise: to champion and empower homeowners through innovative solutions – an approach that has allowed us to grow to serve 10 markets and land on the Inc. 5000 list of America’s fastest-growing companies.
And, backed by our recent $39 million series A funding and partnership with the National Association of Realtors, we’re primed to bring these solutions to the 220+ million homeowners and aspiring owners nationwide.
If you’re highly skilled, growth-obsessed, share our values and are ready to play a key role in transforming a trillion-dollar industry, we want to talk!
The Role:
We are seeking a skilled and experienced Service Technician to join our team in Raleigh, NC. The Service Technician is a key associate in providing outstanding customer experience while providing cost and expense controls. The ideal candidate will be motivated and driven to help support sustainable processes to ensure growth, quality, and scalability in a fast-paced environment.
Job Duties:
- Ability to quickly assess the situation and determine the appropriate steps necessary to resolve the service requests while providing outstanding customer service and being an ideal representative.
- Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by clients, involving the following daily:
- Electrical, plumbing and HVAC systems.
- Appliances
- Water irrigation systems
- Stairs, gates, fences, patios, railings
- Tile, carpet, and flooring
- Roofing, gutters, fasteners
- Interior/exterior lights and ceiling fans
- Fireplaces and Gas fixtures
- Shutters, doors, cabinets, windows, sliding glass doors and locks.
- Leaks
- Drywall and Painting
- Pool areas, tile, hot tub/spa, pool furniture
- Other Service areas as required.
- Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
- Report all major repairs or replacements prior to any expenditure of funds.
- Must always be aware of the condition of the property and take immediate steps to correct any unsafe condition.
- Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
- Ensures all workplace safety standards and practices are upheld.
- Completes service requests in a professional timely manner.
- Maintains regular attendance and excellent punctuality.
- All other duties assigned.
What you Bring to the Table:
- High school diploma or equivalent required
- Minimum of 5 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
- Technical College or Trade Program with HVAC Certification is preferred.
- EPA Certification Required
- Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
- Experience repairing all makes & models of residential appliances in customers’ homes preferred.
- Ability to maintain, inspect, diagnose, and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred.
- Ability to install all makes & models of residential appliances preferred.
- Required equipment - Employee must have their own basic tools required to perform ongoing service in residential environment.
- Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (i.e., ladders, hot water heaters, appliances, etc.)
- Must possess a valid driver’s license in the working state and reliable transportation.
- Available for on-call Service, weekends and evenings as needed.
- Previous experience in either the single-family or multi-family industry preferred.
- Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
- Ability to interact with residents, and vendors/contractors tactfully and professionally.
- Strong organizational skills, communication and "people skills".
- Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease.
- Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
- Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).
- Honest, ethical and handles things in confidential manner.
What we Offer:
- Competitive compensation package (Salary + Bonus)
- 401K
- 100% employer paid medical, dental, and short - term disability benefits
- 50% dependent paid medical and dental
- 10 paid company observed holidays
- Company provided laptop, monitor, accessories
- Phone plan stipend
- Paid Maternity & Paternity Leave
- Remote/Flex Options
- PTO (Paid Time Off)
- Fun virtual/in person company events
BOSSCAT is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.