• Lead technical response during critical service incidents, ensuring swift recovery and minimal business disruption.
• Build early-warning and real-time visibility using observability platforms and monitoring data.
• Develop dashboards, alert thresholds, and recovery indicators for critical services and infrastructure.
• Conduct structured root-cause analysis and drive permanent corrective actions to prevent recurrence.
• Collaborate with Network, Platform, and Application teams to strengthen continuity measures and response readiness.
• Implement automation-driven remediation steps, reducing manual resolution time and repetitive interventions.
• Maintain and prioritise a continuity backlog focused on recurrence prevention and operational gaps.
• Reduce false alarms, repeated disruptions, and reactive firefighting through proactive engineering practices.
• Improve uptime, recovery time, fault prevention, and continuity metrics across SbM-supported services.
• Create runbooks, playbooks, and standard response workflows to enable consistent execution.
• Provide continuity insights and incident learnings to leadership, enabling preventive decisions.
• Champion proactive continuity thinking and operational preparedness across teams and regions.

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