Posted:
8/27/2025, 11:39:26 AM
Location(s):
Maine, United States ⋅ Belfast, Maine, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Operations & Logistics
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The Financial Processing Services Project Associate will be responsible for the delivery and execution of business solutions for the Technology Enabled Services organization. Your mission will be to propose and implement solutions to improve customer value and drive athena operational efficiency. To succeed, you are a strong analytical problem solver and an excellent communicator. The Associate is a critical thinker who creates business cases, influences stakeholders, and demonstrates command of technical and industry knowledge. The Associate will manage and influence project teams to action, balancing urgency while cultivating lasting collegial relationships.
Essential Functions (Duties and Responsibilities):
45% Business Analysis and Process Improvement
Use both hard data analysis and qualitative evaluation to determine root causes of a problem
Analyze trends to deliver clear and compelling data story to stakeholders
Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
45% Project & Stakeholder Management
Lead initiatives and projects that improve client and operational outcomes over a planning cycle, representing broad subject matter expertise
Creates and curates project plans and initiative roadmap, balancing and setting clear stakeholder expectations and proactively identifying areas of risk
Ensure success by leading execution across the company - including external vendors, R&D, and operations
Identify metrics and define success criteria to create transparency and visibility into program success and/or improvement areas
Discover customer requirements and improve the service by incorporating feedback into product and service prioritization
Present project purpose, updates, and outcomes to Operations and stakeholder leadership, demonstrating command over all components of the project
10% Mentorship and Training
Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Operations, creating content and collateral as needed
Shares role specific content knowledge
Actively participates with team and engages peers in learning and understanding
Education & Experience Required:
Bachelor’s Degree (or commensurate level of professional experience)
3-5 years of professional experience
Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
Demonstrated ability to assume sole and independent responsibility for various projects
Knowledge & Skills:
Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
Knowledge of Lean Six Sigma and Agile development methodologies preferred
SQL experience preferred
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Website: https://www.athenahealth.com/
Headquarter Location: Watertown, Massachusetts, United States
Employee Count: 5001-10000
Year Founded: 1997
IPO Status: Delisted
Last Funding Type: Post-IPO Equity
Industries: Enterprise Software ⋅ Health Care ⋅ Information Technology ⋅ Medical