Posted:
1/3/2025, 1:55:12 AM
Location(s):
Milton, Ontario, Canada ⋅ Ontario, Canada
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Job Type:
PermanentDepartment:
RecreationHourly Wage:
$24.18Close Date (closes at 12:00 am on date noted below):
January 6, 2025Openings:
5Ensures the delivery of quality Aquatics programs
Assist in providing a wide range of recreational and instructional aquatic programs and initiatives including but not limited to advanced lifesaving, adult lessons, Aquafit, ICAN, learn to swim and special events
Maintain confidential participant information and ensure staff is knowledgeable of same for the purposes of providing participant support
Ensure Lifeguards and Aquatic Instructors are assigned to programs to ensure compliance with regulations and to maximize program delivery
Ensure programs are being delivered to maximize space, equipment and provide the highest possible quality of program
Manage customer concerns and complaints and provide solutions to resolve problems in a timely manner and provide follow up
Provide registration support to participants in registered and drop-in programs, including facilitating level transfers, finding available program spaces, and educating participants in how to register/pre-book.
Assisting with adjustments to program delivery in response to sudden changes in programming (pool fouling, power outage, etc.)
Comply with all health and safety practices as it relates to the work, standard operating guidelines, Regulation 565 and the Occupational Heath and Safety Act
Oversees staff supervision, training and development
Assist with the training, supervision, evaluation and recognition of a large work unit including part-time program staff and volunteers
Evaluate performance of Lifeguards, Aquatic Instructors, and volunteers, and provide specific feedback for their ongoing coaching and development.
Provide mentoring opportunities for Aquatic Deck Supervisor candidates
Provide support and assistance to staff overseeing participants with exceptionalities and special needs
Assist in the implementation of ongoing specialized training to ensure compliance with all Town and departmental policies, procedures, and program standards
Assist in providing support to staff through training and regular meetings
Ensure all staff are in compliance with the Town fit for work policy and provide support when required
Completes administrative tasks required to support Aquatic programming
Assist in the development, maintenance and distribution of schedules, systems, and inventories for optimal program operations
Assist with maintaining appropriate statistical information for departmental reports and future planning
Inputting end-of-session activity outcomes for all participants on their shifts
Attending swimmers into Xplor Recreation when required
Prepare start of session paperwork including printing class lists, participant lists, worksheets, schematics
Maintain attendance records for staff
Prepare sessional evaluations for all staff on shift to be handed in to Aquatic Coordinator at end of session
Complete and submit Performance Notice Forms to Recreation Coordinator when further staff coaching or discipline is required
Complete all required checklists (Open/Close, First Aid, Slide, Climbing wall)
Complete and submit Quest 2 evaluations
2 years working in an Aquatic environment as a Lifeguard and Aquatic Instructor
Current National Lifeguard – Pool, holds Bronze Medallion and Bronze Cross certification is required
Current Standard First Aid and CPR “C”
Current Lifesaving Society Swim, Lifesaving and Emergency First Aid Instructor Certifications
Aquatic Supervisor Training certification or Aquatic Management Training certification
Current Criminal Record Check/Vulnerable Screening required as a condition of employment
Experience working with children in a recreational setting is considered an asset
Experience working with persons with exceptionalities is considered an asset
HIGH FIVE Certification is preferred
Working knowledge of Lifesaving Society programs and standards, quality aquatic program standards, legislation surrounding public pool operations, and aquatic certifications and qualification requirements
Excellent public relations, communication, problem solving and inter-personal skills
Strong leadership and organizational skills
Ability to provide feedback for the purposes of coaching
Knowledge of the Occupational Health and Safety Act and the Employment Standards Act
Mature judgment, diplomacy and discretion in handling of confidential material
Ability to work well independently as well as in a team environment
Interested applicants should apply online at www.milton.ca under the Employment Opportunities section. The job posting closes at 12:00 am on October 26, 2024. Interested applicants, please ensure to apply by 11:59 pm on Friday, October 25, 2024.
If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.
In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.
Website: https://milton.ca/
Headquarter Location: Milton, Ontario, Canada
Employee Count: 251-500
Year Founded: 1857
IPO Status: Private
Industries: Business Development ⋅ Government ⋅ Parks ⋅ Recreation