Location:

Maneja, Gujarat, India

Job ID:

R0055815

Date Posted:

2024-07-02

Company Name:

HITACHI ENERGY INDIA LIMITED

Profession (Job Category):

Customer Service & Contact Center Operations

Job Schedule: 

Full time

Remote:

No

Job Description:

Your Responsibilities

• Customer assistance (Domestic & Export) Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
• Coordinates resolution with After-Sales Service and/or Spare Parts teams.
• Customer requests Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
• Customer relations proactively informs customers about issue status based on inputs and clarifies any questions.
• Ensures a positive customer experience throughout the entire process.
• Responsible for all the projects for the assigned region - from order booking to dispatch – Drawing approvals / manufacturing schedules / Including FAT / Payment terms / SAP invoicing. 
• Data analysis Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Bachelors in electrical engineering with 8-10 years of experience.
• Experience in Order handling / Order management from Switchgears / disconnectors / instrument transformers.
• Analytical and problem-solving skill with ability to manage multiple tasks 
• Handled Export order execution & SAP.
• Proficiency in both spoken & written English language is required .