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Sub-Regional Account Director

The Sub-Regional Account Director is an integral role for delivering the day-to-day operational management of UK site operations through a team of dedicated site leads.

The client is mid-way through a transformation program and the role-holder will need to demonstrate a deep understanding of operational delivery supported by SMEs in a matrix structure, experience with change management, possess high levels of emotional intelligence and experience leading a high-performing team. Working with a partnership ethos with our client on executing their strategy and supporting your team, anticipating and meeting the needs of the team and client to ensure a consistent and elevated level of service. The role will provide support to the EMEA Account Director.

Client/Stakeholder Management

• Understand the client strategy and environment demonstrating awareness and sensitivity

• Build strong relationships with key client and JLL stakeholders across the account. Collaborative working and solutioning with your client stakeholders and global SMEs.

• Timely communication of issues, actions and results in real-time to the appropriate stakeholders

• Develop, gain consensus for, and implement operational changes across the portfolio of sites considering potential differences by site.

• Responsibility for meeting KPI’s and SLA’s defined within the contract

Operations Management

• Having a thorough understanding of operational activities leveraging subject matter experts in a matrix structure. 

• Maintain regular contact with the Site Teams; advise and support on site issues, incidents, escalations and innovations

• Understand the partnership approach as defined by the Vested Contract model and be familiar with the services required in the contract on behalf of JLL adopting and instilling a continuous improvement mindset

• Lead the sites to ensure optimal operations. Providing a resilient organisation across all facilities to ensure that the overall JLL delivery is maintained on site.

• Detailed knowledge of the Vested contract MSA/MVA & escalate scope changes / scope creep with potential to impact to MSA/MVA Procurement & Vendor Management, ensuring Change Control documentation is completed as necessary.

• Ensure all contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues

• Develop a close working relationship with all vendors under the role holder’s control to ensure they fully understand the Client culture and are made to feel part of a One team delivering a high-quality service to the client and JLL

• Promoting high level of satisfaction among client colleagues and reinforcing prompt response and customer service focused delivery.

• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines.

Financial Management

• Financial management including budget management and governance of £45m. Empowering ownership of site budgets with site teams and supported by EMEA Finance team.

• Encourage a robust and thorough understanding of costs to identify savings opportunities alongside associated risk of change

• Ensure team processing and controlling of purchase orders, invoices and work orders

Team and People Management

• Supporting the EMEA Account Director to drive initiatives across the account

• The Sub-Regional Workplace Director is responsible for the management, supervision, and professional development of all direct reports and their teams

• Conduct periodic formal and informal performance evaluations via Workday

• Develop training programs, succession plans and career paths within an organisation structure of 75 employees including 7 direct reports.

HSE, Risk, Security & Quality Management   

• Ensure all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for HSSE working alongside the UK HSSE Lead

• Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.

 

COMPETENCIES & EXPERIENCE REQUIRED:

• Ability to lead and manage direct reports and diverse team

• Proven ability to guide and coach team members

• Excellent management, written/verbal communication and interpersonal skills

• Self-motivation and organizational skills to complete projects in a timely manner

• Change management skills

• Leads with empathy and respect

• Proven track record of delivering training and implementing standards

• Strong financial acumen

Character summary

This role demands a transformational leader who embodies operational excellence with strategic vision. The ideal candidate is a natural relationship builder who thrives in complex, multi-stakeholder environments and possesses the emotional intelligence to navigate seamless operational delivery against a backdrop of organizational change. They demonstrate authentic leadership through empathy and respect, leading and inspiring diverse teams through a collaborative, coaching-oriented approach and instilling this approach through their team of site leads.

The successful individual exhibits strong commercial awareness. They seek optimization and innovation opportunities while maintaining rigorous quality standards. Their communication style is influential yet consultative, capable of translating complex operational challenges into clear, actionable solutions for senior stakeholders.

This leader demonstrates resilience under pressure, maintaining composure during crisis situations while providing decisive direction. They embody a partnership philosophy, viewing client relationships as genuine collaborations rather than transactional arrangements. Their approach to team development is nurturing yet performance-focused, creating environments where individuals grow while delivering exceptional results.

Ultimately, this is a purpose-driven professional who finds fulfilment in operational complexity and team success. They balance strategic thinking with hands-on engagement, demonstrating accountability for outcomes while empowering others to excel. Their leadership style creates sustainable, high-performing organizations that ensure the continued success of our partnership.

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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