We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

 
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The key purpose of the Assistant Operations Manager role is to support to the Operations Manager in the maintenance of the centre to maximise customer and retailer satisfaction, whilst assisting in the day to day running of the centre to ensure it is maintained to the agreed standards that s which help bring the Vicinity brand to life.

Key Accountabilities

• All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations)

• Regular 1:1’s, team meetings and development conversations conducted - minimum monthly cadence

• Performance issues are managed in an effective and timely manner

• Quarterly development conversations conducted with all team members

• 100% of compliance training is completed on time for team

• All health and safety, risk and compliance requirements are delivered across the team

• Effective management of budgets as per forecast with demonstrated focus on managing cost

• Demonstrated commitment to building own capability as a people leader

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

• You will have previous experience in a similar role, ideally within shopping centre facilities management

• You will have a proven track record for building and maintaining strong relationships in order to deliver positive outcomes, along with your ability to collaborate effectively with your team.

CRITICAL KNOWLEDGE (what you need to know)

• You will be known for your solid technical knowledge of building operations and legislation, including regulatory compliance, contractor management capability and workplace health & safety (WH&S) gained through your background in construction and shop-fitting (or similar).

• You will have strong project management skills and an understanding of managing project costs would be beneficial

CAPABILITIES (what you can do)

• Strong verbal and written communication skills

• Customer service skills

• Ability to work as a part of a team and develop/maintain strong relationships

• You are proactive, organised and efficient in everything you do

• You are a quick learner, adaptable and open to new challenges

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect:

• We listen to and acknowledge each other's views

• We have difficult conversations with care

Integrity:

• We back our words with the right actions

• We do the right thing, no matter the situation

Customer Focus:

• We nurture a genuine connection with our customers

• We consider customer needs when making decisions

Collaboration:

• We invite the right people to the table

• We balance consensus with decisive actions

Excellence:

• We always strive to improve

• We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options 
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Internal mentoring program
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence.  They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you’d like to speak to someone to understand what it’s like firsthand to work here, please reach out to our Talent Acquisition team.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email: [email protected]

Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.