GDC - Global Deal Coordinator with German

Description -

Job Summary
This role is responsible for executing strategic plans to improve and optimize business processes and capabilities. Global Deal Coordinator (GDC) is accountable for Global / End to End invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).

Responsibilities

• Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).
• Works with customer to enable invoicing (follow-up on any missing information)
• Manage disputes on invoicing, ensuring correct and timely resolution.
• Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.
• Ensure delivering to business expectations based on the signed SOW.
• Facilitate customers reviews and ad hoc calls.
• Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.
• Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation
• Ensures that all processes and capabilities are aligned with the strategic objectives and adapt to changing business needs.

Education & Experience Recommended

• Bachelor Degree in business/financial or related fields
• Typically, 3-4 years’ experience in the industry, Channel environment, Program management, Consumer and / or Commercial
• Experience in customer support or any related field
• Good understanding on financials (revenue tracking, missing billing management and write off resolution)

Knowledge & Skills

• Fluent English
• Business acumen
• Able to understand global business processes and identify impact of change
• Strong communication and influencing skills;
• Positive can-do attitude;
• Customer centric approach
• Out of the box thinking – able to find solutions
• Excellent teamwork skills
• Good presentation skills, at ease with presenting project status to higher management.
• MS Office
• Reporting tool /Data management
• Analytics skills

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement