Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a commercially driven, people focused Head of Parts Retail Channel, to lead and transform our Aftermarket Retail Parts business across the UK & Ireland.

Job Description:

Reporting to the Director, CI Aftermarket, this role provides strong strategic and operational leadership across multi‑channel sales while strengthening customer loyalty and execution excellence.

Leadership responsibilities include:

• Build, lead and inspire a national parts retail organisation across Parts Direct, eCommerce, ISRs and regional parts counters

• Set clear direction and standards, embedding a high‑performance sales culture built on accountability, responsiveness and commercial discipline

• Own and execute the parts retail go‑to‑market strategy, translating strategy into consistent action across all channels

• Lead senior managers and indirect teams, providing visible leadership across a network of 30+ colleagues

• Drive profitable growth in line with AOP, holding teams accountable for OTC performance, digital adoption and customer outcomes

• Act as the senior advocate for the customer, ensuring consistency, ease of doing business and service excellence

• Influence and align cross‑functional leaders across operations, supply chain, marketing, product and finance to deliver shared goals

About you:

• Proven senior sales leader with relevant leadership experience in aftermarket, industrial or distribution environments

• Track record of building engaged teams and delivering sustainable growth through others

• Strong commercial and strategic mindset with the confidence to lead change

• Influential, collaborative leader who builds trust with teams and stakeholders

What We Offer:

In addition to a competitive salary, bonus, car allowance, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:

• A comprehensive benefits package

• A supportive and collaborative work environment

• Opportunities for professional growth and development

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.