The Community You Will Join:

The Marketing Operations team is at the intersection of Marketing, MarTech, and Creative, playing a critical role in driving the company’s top-line growth. We focus on executing user-facing campaigns across channels like email, push, and in-app messaging to enhance activation, engagement, retention, and reactivation. Supporting the global Engagement Marketing team, we work closely with MarTech, Creative, and Localization partners to deliver impactful, world-class campaigns.

The Difference You Will Make:

You’ll oversee the end-to-end execution of marketing campaigns, ensuring they are timely, performance-driven, and aligned with business goals. You’ll manage workflows, uphold data accuracy, and facilitate seamless collaboration across teams and systems. Success in this role is defined by the delivery of impactful campaigns that boost engagement, increase bookings, and enhance operational efficiency and scalability.

A Typical Day: 

• Own end-to-end production of ad hoc and automated campaigns for Guests & Hosts across our communication channels including but not limited to: email, push, onsite, landing pages
• Build, schedule, launch and monitor automated and ad hoc user-facing campaigns 
• Operate as the main subject matter expert on all systems & tooling related to Engagement channels, proactively providing feedback and collaborating on improvements as needed
• Own campaign production workflow and calendar, ensuring that the Production team has all the information they need to begin and complete production as required for each campaign, and actively identify / seek out missing information needed to launch. 
• Collaborate with partners in Program Management,  Localization,  International partners, Email Marketing, and Creative to continuously improve overall campaigns and operational efficiency

Your Expertise:

• 8 + years experience building and executing high-volume, large scale personalized email / push campaigns of varying complexity, 
• Has a high level of expertise and familiarity with enterprise-level ESPs; able to navigate any ESP effortlessly. Experience with custom built in-house CRM systems is a plus. 
• Highly experienced in prioritizing tasks and managing multiple tracks of work for a Production team in a fast-paced environment.
• Experienced in using SQL to build send logic and targeting queries. Highly comfortable with Excel / spreadsheets.
• Highly advantageous to have experience in one or more of the following: Iterable, Braze, Marketo, Marketing Cloud, HubSpot

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.