About the Role:

Grade Level (for internal use):

11

S&P Global – Corporate

About the Role: IT Service Management Data Lead

The Team: The service team’s goal is to deliver secure, scalable, resilient, and innovative DTS (Digital Technology Services) services/solutions that enable seamless experiences for our end users and customers to drive S&P Global to Power the Market of Future. Comprising of the Service Delivery Management, ITSM and AI/Ops, this team aims at delivering operational experience via agreed SLAs (Service Level Agreements) and OLAs working to deliver a seamless Digital Experience across our stakeholder groups from our developers to our end-users. In the world of data analysis, “Performance Analytics & SLM” a space within ITSM plays a vital role in decision making. We are responsible for producing meaningful insights out of the large data that enables the leaders to take data driven decisions, focus on areas that need attention and show insights on areas that have performed good, bad or need improvement. 

Responsibilities and Impact: By building and maintaining dashboards, we provide the information that powers our customers’ success. As a member of the Performance Analytics & SLM team, you will work to deliver this same powerful information driven advantage to our internal teams and business leadership. We are looking for an experienced and dynamic Service management Data Lead to manage our Service management data analytics. As the Lead, you will be responsible for managing the data analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives 

• Gather, clean, and validate raw data from various sources.  

• Develop and maintain efficient data management systems.  

• Apply advanced Excel techniques to manipulate and analyze data effectively.  

• Utilize BI tools to create insightful reports, visualizations, and dashboards.  

• Identify trends, patterns, and correlations in data sets.  

• Collaborate with cross-functional teams to understand their data needs and provide analytical support.  

• Present findings and recommendations to stakeholders in a clear and understandable manner. 

What We’re Looking For:

Basic Required Qualifications:

• Bachelor's or Master's degree in computer science or a related discipline. 

• Expertise in PowerBI or other BI tools is a plus.  

• Minimum of 5-7 years of progressive experience in analytics or data science roles.  

• At least 2-3 years of experience in a team lead position within an analytics team. 

• Experience in working with large datasets and using database management systems. 

• Deep understanding of data management and business intelligence concepts and technologies  

• Key knowledge of ITSM practices and Service Level Metrics. 

• Excellent communication skills to convey complex data insights to both technical and non-technical stakeholders. 

• Proficiency in customer management strategies and techniques.  

• Familiarity with industry best practices and emerging trends in analytics and data science 

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

IFTECH202.2 - Middle Professional Tier II (EEO Job Group)