This job is responsible for providing front line insurance customer service by direct contact with clients and customers.  This is principally done through receiving or placing telephone calls, electronic mail, fax or regular mail.  This position works with the more complex company products and services and client relationships.  Most of these activities follow standard procedures and policies.

The Details  

• This position reports onsite at our Miami location

• MON-FRI 8AM-5PM work schedule

• 4-6 Weeks paid training

What You Should Know About Us

• Assurant, Inc. helps people protect what matters most to them

• We have been around for a while with our roots tracing back to 1892

• We are a Fortune 300 company employing approximately 15,000 people in 16 countries

• We provide specialty protection products and related services to safeguard against risks

What will be my duties and responsibilities in this job? 

• Responsible for processing a high volume of inbound and outbound calls from insured’s and other internal areas.

• Provides status on existing coverage to customers by responding to their questions on coverage, billing, premium and procedures.

• Reviews policy applications and supporting documentation for completeness and accuracy

• Code, input and set up new claims and cancellations

• Process undeliverable mail

• Updates system to maintain data integrity of information.

• Resolution of customer issues and refers escalated items to higher levels for guidance.•Research information to provide customers with accurate coverage and policy or benefit information.

• Corrects system errors.

• Maintains client relationships via quality customer service and timely processing of additional request through fax/email (changes, cancellations, etc.)

• Knowledgeable of complex products related to inclusive card benefits business and additional product/services associated with the company.

• Follows standard procedures and guidelines.

• Other duties as assigned by management and may support other departmental areas based on business need.

• Knowledgeable of multiple applications including client, mainframe, and web-based systems.

The Ideal Candidate Will Have

• High School/GED or equivalent work experience.

• 1-2 years of customer service-related experience.

• Knowledge of Insurance Industry.•

• 1 year experience in a call center environment and importance of service standards

• Computer literate with emphasis on Microsoft Office software and Windows

Pay Range:

$15.50 - $24.03

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.