About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 799,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 3600 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 3600 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Role:  EOC Team Member

Key Responsibilities:

• Conducting ‘eyes on glass’ monitoring and situational awareness of client's IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;

• Raising Incidents via the client's IT Service Management Tool;

• Making required updates to external System Availability dashboards;

• Coordinating Application maintenance page stand up and take down across the MVE as requested by the client;

• Applying business intelligence to form business, operational and executive views for reporting;

• Monitoring the Environment against an agreed threshold;

• Engaging proactively and reactively in all Incident Management activities from event detection to Incident closure;

• Assisting the ESM Service Provider with the ITSM and SIAM processes;

• Logging Infrastructure events where necessary;

• Providing proactive notice to avoid Incidents; and

• Providing early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by:

• Identifying Event Management and System health thresholds;

• Raising Incidents after determinisation;

• Working with the responsible resolver groups or Incident teams to support the resolution of Incidents; and

• Engaging with the Service Desk and client teams to assist with information and communications;

Security Clearance Requirement Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations. 

On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

Systems/technology/methodology = Monitoring systems dashboards (e.g. Splunk), ITSM Service Now tool, ITIL methodology, MS office
 

Qualifications in Computer Science, Engineering or similar areas:

• 1+ years of IT experience minimum

• Basic understanding of ITIL methodology (For example, Incident Management, and monitoring and event management

Key Activities:

Continuous Improvement:

• Contribute to Department overall Enterprise Operations Centre capabilities by improving processes and technology.

• Suggesting updates for continuous improvement to external System Availability dashboards;

Monitoring within EOC:

• conducting ‘eyes on glass’ monitoring and situational awareness of client IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;

• raising Incidents when required via the client IT Service Management Tool (ServiceNow);

• monitoring the Environment against an agreed threshold;

User Onboarding and Offboarding into EOC: Support and lead the onboarding and offboarding of Other Service Partners into the EOC through managing the roll-on process and associated administrative activities.

Disaster Recovery Activities: Participate in DR Tests and simulations, when required by the Department.  

EOC MVE Orchestration and Coordination:

• Business intelligence to form business, operational and executive views for reporting;

• Engaging proactively and reactively in all Incident Management activities from event detection to Incident closure; and

• Assisting the ESM Service Provider with the ITSM and SIAM processes.

• Ensure smooth operation of EOC and coordination activities with respective stakeholders for issues related to components of EOC.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

 

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

 

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

 

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.