Domo's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. Anyone can use Domo to prepare, analyze, visualize, automate, and build data products that are amplified by AI.

Position Summary

At Domo, we leverage partners to help sell our software and provide implementation services post-sale. This enables us to rapidly grow and scale our business. A Partner Delivery Manager (PDM) is a keystone in ensuring top quality customer experiences by serving as the interface between partners and internal Domo teams (Sales, CS, Product, Support, etc.).  A PDM oversees implementation success and strives for continuity delivery and communication to ensure customer satisfaction. Domo is in need of PDM’s who have experience managing SaaS based partner relationships. A successful candidate will have demonstrated sustained exceptional relationship management, innovation, creativity, insight, leadership, and good judgment.

Key Responsibilities

• Serve as the primary point of contact between Domo’s partners and internal teams to ensure successful project implementation and customer satisfaction;
• Ensure project communication is timely, complete, and accurate;
• Use data and automation to manage a portfolio of projects in strategic and efficient ways;
• Develop relationships across Domo teams as a means of connecting partners to solutions that will enhance project delivery;
• Own strategic decisions around partner project assignment;
• Conducts regular partner performance review and develops strategies for improvement;
• Gather and distill learnings from partner deliveries to ensure continued understanding of our customers’ needs even when not delivered internally;
• Develop process and standardization around delivery to drive consistent, predictable, and repeatable success across internal and external delivery teams;
• Collaborate across teams to curate best practices and provide enablement to internal and external teams.

Job Requirements

• 5+ years of experience in partner relationship management or program management, preferably within a SaaS environmentMinimum Bachelor’s degree in Business or other relevant field or equivalent job experience;
• 5 years experience working cross-functionally with Sales, Customer Success, Product, and Support teams;
• Strong project management skills, with experience managing multiple implementation projects simultaneously;
• Excellent communication and relationship management skills, with the ability to influence and collaborate effectively with partners and internal stakeholders;
• Ability to navigate and resolve complex challenges with creativity, leadership, and good judgment;
• Demonstrated excellence at handling complex escalation topics to both executive and technical personnel;
• Must have a working knowledge of specialized BI tools and solution providers;
• Ability to work independently and manage multiple task assignments;
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint);
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment;
• Experience in recognizing business problems and recommending/developing solutions.

LOCATION: American Fork, UT

BENEFITS: https://www.domo.com/company/careers/culture

Domo is an equal opportunity employer.

 

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