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To manage the cremation paperwork process with a focus on improving the cremation turnaround time and improving customer satisfaction. Ensures that cremation paperwork is reviewed in a timely manner and any reworks are communicated to staff with clear instructions on how to resolve any issues. Communicates with Managers, Funeral Arrangers, PCC Staff, Crematory Operators and Couriers/Drivers as needed to complete this goal. Will report to the Market Leader and office remotely or at a location within the Market.

JOB RESPONSIBILITIES 

• Review and approve each cremation case paperwork in Carepoint at least daily, reviewing cremation documents as close to their upload time as possible & not waiting for all 4 cremation documents
• Validates that documents from the funeral home to support requested service complies with state law and Company policies and procedures and reaches out to SCI legal team as necessary
• Communicate with Funeral Arrangers & Location Management regarding the status of their cremation cases via email on a daily basis with any outstanding documents necessary to proceed with cremation
• Demonstrates quick response to document that require a correction to be made (rework) and directs staff with clear instructions to correct documentation as needed
• Works with Location Management to provide training on existing and new policies, procedures, standards and specific state/provincial regulations as needed
• Works with Location Management & obtains AR Statement to work through cases with new circumstances that require a decision to be made
• Coordinate Delivery of Cremated remains by working with Courier and Funeral Arrangers to ensure that remains are returned to the locations as quickly as possible

MINIMUM Requirements

Education

• High School or GED equivalent

Experience

• Experience working in a funeral home or PCC location and/or working in a customer-focused and fast-paced professional environment is a plus

Knowledge, Skills and Abilities

• Highly detail oriented with a careful eye for quality control and presentation of work 
• Strong skills in time management, organization and prioritizing workload
• MS Office Suite experience (Microsoft Word, Excel, PowerPoint and Outlook)
• Knowledge of Carepoint
• Work independently without direct supervision
• Excellent verbal and written communication skills and presentation skills with management, customers and peers
• Ability to remain professional, rational and kind in high stress, high demand, and sometimes contentious situations
• Remains firm with decisions made based upon laws

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Standard business dress is required 
• Moderate odors, dust or fumes may cause discomfort and / or irritation to eyes or respiratory passages

Work Postures

• Sitting continuously for many hours per day, up to 7 hours per day
• May require climbing stairs to access office building

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Salary: $25.00/H

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 92113

Category (Portal Searching): Operations

Job Location: US-CA - San Diego