IT Business Analyst Cards – Assisted Channels (Openbank)
Country: Spain
Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.
Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts. Be part of our Best-in-Class tech team and help us create unique value for our customers!
Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.
Mission and responsibilities:
We are looking for a skilled Retail Banking Cards Business Analyst, responsible from the Contact center and branch point of view of the design and adaptation of the front, processes and tools related to the cards domain. Carrying out all the project, and analytics initiatives including the coordination of testing and process implementation, will have the following responsibilities:
- Be the translator between business needs into functional and technical specifications (documentation), validation with key areas (Front Office, IT, Business...), test cases definition & software testing (UAT), design, deployment, maintenance, and evolutions.
- Be de Subject matter expert for the Assisted Channels Cards domain, with full knowledge of the products, processes, channel challenges and competitor’s knowledge.
- Identify business challenges and opportunities for improvement and find a solution using analysis to make strategic or tactical recommendations.
What are we looking for in this position?
- Bachelor’s/Master’s Degree related with Computer Engineering or similar.
- High level of English and Spanish.
- More than 5 years of experience in related tasks.
- Cards software implementation experience and/or Retail banking operational experience preferably within Banking cards and Point of Sales solutions.
- The candidate requires a well-rounded skill set with a strong commitment to customer satisfaction and a get the job done type of attitude.
- Problem Solving / Complexity / Innovation skills.
- Ability to coordinate multiple change requests across the allocated domain (Cards).
- Ability to analyze and identify technical drawbacks and increase process efficiency by re-thinking.
- Experience working closely with colleagues across other areas Sales, Operations, Finance, and others to drive improvement in efficiency and quality of the solutions.
What do we offer?
- Joining a dynamic and agile company undergoing international expansion.
- Working in start-up mode with the support of the Santander Group.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaborating on international projects in different countries.
- Excellent work environment, social clubs and frequent events (virtual at present).
Would you like to grow with us? Join our team!
ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
If you´re not currently living in Madrid and you are open to relocate yourself, we would still love to consider your application
The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment.
Your data will be kept for the period required to carry out the selection processes that you take part in. Specifically, unless you indicate otherwise, your data will be kept for 18 months following your last application and will be deleted at the end of this period.
You may exercise your rights of access, rectification, erasure, portability, restriction of processing and objection at any time by emailing [email protected].
For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.