Executive - Customer Experience

Posted:
9/10/2025, 3:56:29 PM

Location(s):
Wilayah Persekutuan Kuala Lumpur, Malaysia ⋅ Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Business & Strategy

If you are looking to excel and make a difference, take a closer look at us…

We are looking for a dynamic, detail-oriented individual to support the Customer Experience (CX) team within the CEO Transformation Office for 3 months. This role offers hands-on exposure to cross-functional initiatives, and the delivery of customer-centric projects within a high-impact, fast-paced environment.
 

Responsibilities:

  • Assist in managing key CX initiatives, tracking project progress, and supporting the planning and execution of workshops, trainings, conferences, and internal events
  • Coordinate with external vendors, and suppliers to support program delivery and ensure smooth logistics.
  • Support the design and editing of collateral materials, including presentation slides, newsletters, and basic video content.
  • Assist in going through collateral materials to ensure they follow brand, layout, and formatting guidelines.
  • Help maintain and update the internal website and content as needed.
  • Support any other administrative or operational tasks assigned by the team.

Requirements:

  • Bachelor’s degree students in Business, Marketing, Psychology, Communications, or a related field.

  • High standard of verbal and written communication in English.

  • Proactive and well-organised with strong attention to detail.

  • A visual or creative flair, with a strong command of the Microsoft Office Suite; Experience with design tools like Canva or other digital tools and platforms is a bonus.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.