Customer Engagements Advisor II

Description -

This role is essential in driving the success of our customer experience goals, a cornerstone of our company’s mission. By executing key business operations activities to support the order management and invoicing process, this position ensures that every order is handled with precision, efficiency, and care. From processing customer orders and performing changes, cancellations, and updates to uploading invoices, this role ensures seamless and effective order fulfillment.

As a vital contributor to our commitment to excellence, this role collaborates with cross-functional teams to address root causes of recurring issues, ensuring operational efficiency and adherence to policies and procedures. This position plays a vital role in maintaining accurate order data and contributing to process improvements within the Supply Chain Operations and Analytics Hub (SCOAH).

Responsibilities:

Order Resolution and Maintenance:

• Execute business operations activities, including order entry, updates, and processing in the system.
• Perform order modifications such as changes, cancellations, and cleaning, ensuring accuracy and compliance with established guidelines.
• Manage the upload and validation of invoices, addressing discrepancies to ensure seamless processing.
• Maintain detailed and accurate records of all order-related transactions for reporting and audit purposes.

Process Improvement:

• Collaborate with cross-functional teams to identify inefficiencies and develop strategies for process enhancements.
• Investigate root causes of recurring operational issues and propose sustainable solutions to improve accuracy and efficiency.

Collaboration and Communication:

• Partner with internal teams, including the Delivery team as the primary stakeholders as well as sales, sales operations (Master Data, CEM, eBusiness) , and other teams, to address operational challenges effectively.
• Provide updates and feedback to relevant teams on progress, trends, and improvement opportunities.

Data Analysis and Reporting:

• Collect and analyze operational data to identify patterns, risks, and opportunities for process optimization.
• Generate reports on key performance metrics and share actionable insights with management and stakeholders.

Policy and Compliance Adherence:

• Ensure compliance with organizational policies, operational standards, and regulatory requirements.
• Participate in training sessions to stay informed about updates to policies, systems, and tools

Education and Experience Required:

• Bachelor’s degree in business administration, Supply Chain Management, or a related discipline, or equivalent work experience.
• Typically has 2–4 years of work experience in supply chain operations, order management, or related fields
• Preferred Certifications: Supply Chain Operations Professional (or equivalent certification).

Knowledge and Skills:

• Strong attention to detail and organizational skills.
• Proficiency in SAP and advanced Excel skills.
• Analytical mindset with the ability to resolve issues independently.
• Excellent verbal and written communication skills in English.

Cross-Organizational Skills:

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Operational Excellence
• Emotional Intelligence
• Growth mindset, proactiveness and initiative

Impact & Scope:

• Directly contributes to team success by executing critical order management tasks and driving process improvement initiatives.
• Acts as an informed team member, providing insights and analysis to improve operational performance.

Complexity:

• Handles routine and moderately complex order management issues, ensuring timely and accurate execution within established guidelines.

Disclaimer:

This job description outlines the general nature and scope of work performed in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management may assign additional tasks or modify responsibilities as needed.

Job -

Sales Operations

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement