At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

JOB PURPOSE

In this role, you will be a part of a team with the Omni technology portfolio that is dedicated to crafting the future landscape of athlete care technologies to serve our agents and athletes.  This is a chance to create tailored experiences for our agents that resonate with our Athletes.  You will have an opportunity to work on technologies that touch external communications, Chat and IVR,  GenAI, as well as, the integration, the interpretation of data trends, and benchmarks to improve athlete experience.  You will be building a platform that connects brands with enthusiasts, fostering a community bound by a shared love of sport. Join a group of bright, talented, and kind people on a team that has high visibility across the organization.

As the Software Engineer I for the Athlete Care Technology - Conversational Experience Team, you will:

• Collaborate with product managers, designers, and other engineers

• Architect and build best in-class-solutions.

• Perform business/software analysis.

• Leads initiatives within a product team. Supports initiatives that ensure enterprise systems remain best-in-class.

• Have an opportunity to build, innovate, and integrate with an athlete care technology platform on the latest technologies

• Research and learn to interpret data, trends, and benchmarks

• Work across many different channels including online, in-store, and various third-party platforms

• Mentor other engineers to deliver best in class solutions.

To be successful in this role you will love working with:

• People who are continuously striving to become better

• Java/Kotlin, Spring Boot, React, Kafka, Cosmos, Postgres, CI/CD, Azure Databricks

• Cloud-native architecture; Microsoft Azure, Kubernetes, scalability, reliability, observability

RESPONSIBILITIES

Software Development

Drive development of existing software and contribute to development of new software by analyzing and identifying areas for modification and improvement. Develop software that is fast, secure and reliable to meet defined requirements.

Software Maintenance

Monitor, identify, and correct more complex software defects to maintain fully functioning software, leveraging the support and skill of more junior teammates.

Design and Conceptualization

Produce multiple concepts and prototypes to design digital products/services.

Technical Developments Recommendation

Research and suggest ways to optimize solutions to better meet user and/or business, performance, quality needs.

Software Roadmap

Drive maintenance road map to facilitate software development and ensure the development work is prioritized in line with business requirements.

Faults Diagnosis and Correction

Find root cause and resolution to limit and address issues promptly.

Work Scheduling and Allocation

Assign short-term work schedules to a team based on storyboarding/backlog in order to achieve expectations while following established timelines.

Ongoing Learning and Development

Develop own and more junior team member capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Program/Portfolio Management Support

Contribute to work within an established program management plan to achieve specific goals.

Technical Persistence Layer/Legacy Database Design/Development

Guide and deliver the design distribution of basic database resources and provide physical modeling and design services to tune database solutions for optimum performance.

Functional/Technical Requirements

Support the collection functional requirements using document analysis and workflow analysis to express the requirements in terms of target user roles and goals.

BEHAVIORAL COMPETENCIES    

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

Courage

Steps up to address difficult issues, saying what needs to be said. For example, shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

Decision Quality

Makes good and timely decisions that keep the organization moving forward. For example, knows when to act independently and when to escalate issues.

Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

QUALIFICATIONS:

• Bachelor's degree or equivalent level preferred

• General Experience: Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)

• Managerial Experience: Basic experience of coordinating the work of others (4 to 6 months)

Targeted Pay Range: $83,000 - $138,200. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.