Posted:
9/30/2025, 3:45:31 AM
Location(s):
North Carolina, United States ⋅ Pennsylvania, United States ⋅ Durham, North Carolina, United States ⋅ Philadelphia, Pennsylvania, United States
Experience Level(s):
Senior
Field(s):
Product
The Director, Product Management – Field Technology will lead the management, optimization, and adoption of sales systems, and data to drive commercial effectiveness within the US Commercial Organization. This role is accountable for developing and executing strategic enhancements, ensuring system performance, and enabling field teams with the necessary tools and insights to optimize execution.
The Director will act as a key partner to Sales, Digital, Data & Tech, Commercial Operations, and Analytics, ensuring alignment across functions and fostering collaboration to deliver impactful solutions. By managing a team dedicated to field technology and engaging with internal and external vendor partners this leader will deliver solutions that enhance productivity, automate processes, and support the organization’s broader strategic priorities.
Key Responsibilities
Sales Systems Strategy & Optimization
Act as the business lead for sales systems supporting field teams across multiple therapeutic areas.
Develop and implement a roadmap for data-driven field technology improvements considering advancements in capabilities (internal & external), ensuring alignment with business needs, strategic objectives as well as orchestration between personal and digital engagement channels.
D rive system enhancements, configurations, and integration efforts with internal Global Tech partners and external vendors, including Veeva CRM, Contract Sales partners and other sales enablement platforms.
Lead cross-functional initiatives to enhance sales force productivity through system automation and process efficiencies.
Oversee the configuration, integration, and optimization of field tools, including Veeva CRM, considering information from sources such as 3rd party data providers, content solutions, and MDM.
Conduct user acceptance testing (UAT), training coordination, deployment planning, and user onboarding n partnership with Sales Operations.
Monitor system performance, user adoption, and support issues to drive resolution and continuous improvement. Maintain proper documentation, including user guides, SOPs, and validation protocols where required.
Field Support & Adoption
Data & Analytics Alignment
Team Management, Stakeholder Engagement & Collaboration
Build trusted relationships with Sales Leadership, Digital Data and Technology, Marketing, and Commercial Operations partners to align system capabilities with commercial priorities.
Manage relationships with external vendors, handling system reliability, ongoing enhancements, vendor selection, contract negotiations, and service-level agreements.
Lead and develop team members to build relevant skills and knowledge to deliver Field Technology priorities – near term and future roadmap.
Lead workshops and user interviews to gather feedback for continuous improvement and optimization of field technologies.
Core Competencies
Accountability for Results: Focus on key strategic objectives, maintain high standards of performance, and take ownership of driving change.
Strategic Thinking & Problem Solving: Make decisions with a long-term view, considering impacts on customers, patients, employees, and the business.
Patient & Customer Centricity: Maintain an ongoing focus on the needs of customers and key stakeholders.
Impactful Communication: Communicate with clarity, respect, and influence at all levels to achieve the best outcomes.
Respectful Collaboration: Value diverse perspectives and foster partnerships that enhance collective goals.
Empowered Development: Take an active role in professional development and promote growth within the team.
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
#LI-GSK
Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
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Website: https://gsk.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 10001+
Year Founded: 1929
IPO Status: Public
Last Funding Type: Grant
Industries: Biotechnology ⋅ Health Care ⋅ Pharmaceutical