Scheduled Hours

40

Position Summary

Responsible for coordination of daily clinical business and administrative operations for the Washington University Department of Anesthesiology (WUDA), primarily at the Washington University School of Medical (WUSM).

Front-facing leadership position that promotes and maintains effective communications and collaboration while providing support to a wide variety of constituents including WUSM faculty, staff and trainees such as: attending anesthesiologists, certified registered nurse anesthetists (CRNAs), advanced care nurse practitioners (ACNPs), fellows, residents, student registered nurse anesthetists (SRNAs), clinical and administrative business and executive leaders, etc. Participates in the strategic and tactical planning and overall development of the academic clinical operations, and effectively implements operational solutions. Provides staff supervision and organizational management.

Job Description

• Works to maintain high levels of customer satisfaction for clinical administrative support.
• Provides management direction and assistance in resolving issues and concerns by WUDA faculty physicians and clinicians.
• Oversees the clinical administrative and business operations of anesthesiology services in ~60 operating rooms at BJH, plus remote areas and local off-campus locations.
• Works with the clinical and business leaders on developing strategic plans for operational changes in support of excellent patient care and in alignment with contractual obligations with hospital partners.
• Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes, and patient satisfaction.
• Manages clinical and administrative support staff such as medical scribe and staffing administrator(s), medical scribe(s), and coordinator(s), and other administrative team members through regular staff meetings, performance reviews, conflict resolution, application of solutions or changes to workflow, etc.
• Coordinates staffing administration in an efficient and effective manner, ensuring timely provision of daily clinical schedules in alignment with staffing ratios while balancing individual preferences, experience, expertise, and other nuanced factors needed to successfully set up teams poised to provide excellent patient care and clinician satisfaction.
• Promotes and maintains effective communications and collaboration with WUSM faculty.
• Responsible for coverage of daily scheduling team with time-sensitive, critical daily duties such as: attendance of daily morning huddle for departmental staffing and operational updates; attendance of the daily D-1 meeting for hospital updates; production and dissemination of daily OR schedules for faculty, clinicians, and trainees; remote management of the trauma board; and relief coverage through end of day.
• Obtains expert knowledge of all systems used for clinical administration, as appropriate, including UKG EZCall (formerly Kronos EZCall), EPIC, Tableau, etc.
• Hires, trains, evaluates, mentors, and terminates clinical administrative support staff.
• Supports department for employment verification and miscellaneous verifications for tuition benefit, loan forgiveness, etc.
• Coordinates and maintains administrative equipment and supplies within par levels.
• Notifies business director of any facility related issues including the need for equipment repair or purchase, and completes new equipment request paperwork.
• Serves as the BJH on-site liaison for facility management and operational oversight.
• Provides reports, analysis and records maintenance as required.
• Partners with clinical and cross-functional leaders to understand and collaborate on ways to support faculty and clinicians on their training/educational needs.
• Serves as clinical administrative leader internally and represents the department on committees, as appropriate, and implements committee decisions.
• Promotes and maintains effective communications and collaboration with WUSM faculty, CRNAs, APPs, and staff, as well as with our hospital partners and other key constituents.
• Manages storage and updating of WUDA and BJH clinical guidelines in multiple repositories and systems with the future intent of minimizing duplicate effort through new solution.
• Maintains compliance with existing policies and procedures.
• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal Office Environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Clinical Office (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements).

Preferred Qualifications

• Experience working in culturally diverse environments is highly preferred.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Communication, Customer Service, Front Desk Operations, Insurance Precertification, Insurance Verification, Interpersonal Communication, Medical Records Management, Organizing, Patient Services, Supervisory Management, Telephone Triage

Grade

C13

Salary Range

$68,100.00 - $105,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.