Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. 

The Application Analyst II is responsible for collaborating closely with IT and business stakeholders within assigned verticals to understand operational needs and define the required scope for system enhancements. This role performs detailed analysis of application performance, business processes, and data integrity to evaluate and maintain core system functionality aligned with best practices. The analyst leads the testing and validation of proposed solutions, ensuring accuracy, quality, and readiness prior to deployment. They present solution recommendations and impact assessments to Change Control for approval and alignment with organizational standards.

 

In partnership with Application Leadership, the Application Analyst II ensures system and process continuity, oversees practices to maintain application integrity, safety, and data availability, and works cross-functionally on audits, system reviews, and required adjustments. The role identifies opportunities for efficiency improvements for both business and IT users and determines where documentation is needed, updating or creating materials to support system knowledge and operational consistency.

Responsibilities:

• Reviews, analyzes, and defines system requirements based on business needs for the company in conjunction with the key members of IT and business stakeholders.
• Facilitates change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.
• Works through standard or escalated issues to resolution. Evaluates new issues reported and escalates accordingly when appropriate. Prioritizes issues according to business impact and urgency. Analysis of reported issues to determine patterns and reviews against system requirements for process or system improvements.
• Creates process documentation, procedures, and policies. Maintains documentation, including working with IT teams and assigned business stakeholders to address concerns and update standards and policies. Assists in providing training for other IT teams and business users.
• Corrects and modifies existing processes in place to support sustainable and flexible architecture and environments. Implements process changes to increase user efficiency.
• Performs system audits and evaluations. Drive configuration adjustments to meet compliance needs and improve user efficiency. Investigates, triages, and troubleshoots escalated issues and system outages. Performs root cause analysis and exercises appropriate problem management strategies.

Requirements:

• High school diploma or GED required
• Associate’s degree in business, computer science, information technology from four-year college or university or an equivalent combination of education and experience preferred
• Minimum three to five (3-5) years of experience in Business, Systems and/or Application Analysis preferred
• Knowledge and experience in technology business process development preferred
• Experience in Business and Technical analysis preferred
• Excellent verbal and written communication, planning, analysis, and organization skills
• Intermediate business/application analysis skills
• Intermediate problem-solving ability
• Intermediate project planning and management skills
• Basic understanding of software development lifecycle and methodologies 
• Basic understanding of systems design principles and architecture
• Familiarity with data modeling and database concepts 
• Must be able to meet multiple deadlines
• Must be able to use discretion and independent judgement
• Must be able to implement process improvement changes with leadership direction

Compensation

The anticipated pay range/scale for this position is commensurate with experience. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive a discretionary annual bonus.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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