You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Marketing team at Bose consists of passionate, bold, and music-loving storytellers. We tap into the magic of what makes Bose, BOSE, and through our marketing efforts, connect that magic with people who relate to our belief that sound is the most powerful force on earth.

Job Description

Ecommerce Manager, Europe and APAC

At Bose, we are passionate about helping people reach their fullest human potential – so they can feel more, do more, and be more.  And as the most visible face of Bose to the world, Bose.xx will be our flagship – the fullest expression of the brand, the breadth of our product offerings and divisions. It’s our goal to emotionally excite our customers with the Bose story and innovation, strengthen our brand identity with richness and relevance, and highlights details that amaze and make our products loved.

The Ecommerce Manager Europe and APAC fills a critical role in the Direct to Consumer, Global Ecommerce organization, assuming responsibility for strategic management and day-to-day operations of the digital commerce business in these regions.  It’s your goal to make it easy to do business with Bose and to ensure that consumer expectations as well as revenue commitments are met. As the Ecommerce Manager, Europe and APAC you will be partnering with the Director Global Ecommerce to establish the business strategy, the financials, and the OKRs and then driving execution. You will help define the digital capability roadmap to enhance customer experiences and optimize online sales. Your collaboration with other channels and functions is crucial to develop Bose.xx websites as an attractive channel to purchase from, with relevant multi-channel capabilities that enable the customer to experience and purchase Bose how and where they want.

Your opportunity to grow and develop in a dynamic fast paced environment is our promise to you!

*Key Tasks

• Achieve financials goals and OKRs
• Establish and drive execution of key business initiatives
• Ensure digital commerce supports the growth objectives of Global Ecommerce Organization
• Collaborate with regional markets to ensure digital commerce supports their growth objectives, and that the content is appropriately tailored to local needs
• Collaborate with other channels and functions to build relevant Omni-channel capabilities and experiences
• Collaborate with the Social Media and Digital Performance marketing teams to coordinate and elevate Bose visibility and sales effectiveness in the digital channels
• Partner with Operations and Supply Chain to enable a world-class, digital and assisted service/support experience across digital channels
• Grow employee and Partner sales through our digital affiliate programs
• Manage and coach your direct reports to develop and help them reach their fullest potential
• Be the first point of contact for regional Digital Sales matters (e.g., policy)

*Skills

• The ideal, performance driven candidate will have proven leadership skills and business acumen
• 8 - 10 years of Ecommerce and/or Digital Marketing experience managing a P&L
• Strong interpersonal capabilities and ability to work cross-functionally and collaboratively with other leaders and teams
• High level of comfort to deal with unanticipated changes of direction (adaptability)
• Respected and trusted leader with a proven track record of achievement, solid management skills
• Self-motivated and strong attention to detail
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Strong analytical, strategic thinking and problem solving skills required
• Demonstrates a keen desire to continually learn and grow - motivated by success and a customer centric mindset

*Experience / Education requirements

• Bachelor's degree preferred in Marketing, Ecommerce, Business, or related discipline. Master's degree is a plus
• over 5 years' experience in the digital industry, covering key aspects of technology, e and mcommerce and digital marketing
• Experience in working in an international business environment
• Experience in driving integrated digital strategy and capability development
• Experience in a fast-paced, multichannel retail environment
• Passion for innovation and creative thinking, relentless drive to deliver tangible business results
• Demonstrated ability to lead and motivate cross-functional project teams
• In-depth knowledge of Ecommerce, digital channel and marketing concepts, platforms, tactics and technologies
• Demonstrated success working in matrix organizations, agile groups; ability to prioritize, multitask, and manage ambiguity
• Finely honed interpersonal skills: proven ability to successfully engage and influence director-level decision making

*Location Requirements:

• This is a London, UK position with 10% travel

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]