Tilson is on a mission to build America's information infrastructure and we are seeking individuals from across the country to join us. Recognized on the Inc. 5000 list of fastest-growing private companies in the U.S. for 14 years in a row, Tilson is a high growth team of driven professionals with a national practice. We build high-performing teams who take on the largest and most impactful projects for our clients. 

Position Details

The DC Tech will be Tilson Infrastructure’s primary point of contact for clients and our partner, the Purdue Research Foundation. You will oversee all network additions and revisions, from the edge data center to the last mile connection at the tenant space. This includes coordination with our engineering and construction teams, Tilson Technology Management, Inc. and ERMCO, Inc. You will also oversee internal functions, including the maintenance of our Geographic Information System (GIS) and customer billing.

There is no dedicated office space, other than the small desk and chair in the Data Center. However, the open office space in the Convergence Building can be used.

Responsibilities:

• Act as the main Point of Contact accountable for the network, nurturing partner and client relationships and attending meetings in the District.

• Attend client, partner and internal team calls and provide updates as necessary on network enhancements.

• Conduct technical site walks and approve incoming customer service requests for new service locations.

• Manage contractors and consultants to ensure scope and completion dates are met for new implementations and maintenance/repairs. This may include: directing splicing, customer dis/connects to demarcation points, fiber cross-connect installations, on-site presence and support of customer installation in Data Center cabinets. This will also include troubleshooting in case of fiber cuts (identification of span/section of fault, cut, break, and then repair or coordinate vendor maintenance).

• Provide close out packages to tenants upon construction completion.

• Maintain Fiber Management System (3GIS) for all moves, adds, changes, disconnects.

• Coordinate all billing charges with Accounting team on a monthly basis (new customers, utility invoices, etc.).

Qualifications:

• Enrolled in Purdue University’s Engineering or Engineering Tech Program

• Provide 10-20 hours of work per week. Hours will vary week to week.

• Self-starter with strong problem-solving skills

• Inquisitive

• Interested in telecommunication networks

• Proven team player with a commitment to professionalism and excellence

• The ability to rally internal and external stakeholders for task completion

• Excellent verbal and written communication

Tilson offers a comprehensive benefits package with a focus on choice, health, wellness, and financial security.  Benefits include a selection of medical plans, vision and dental insurance, 401(k) with company contribution, HSA with generous employer contributions, industry-leading parental and military leave, and more. Tilson's time off package includes 10 holidays, 10 vacation days, 5 sick days, 5 inclement weather days for new employees, and additional time off based on tenure. 

Tilson leads with integrity around pay transparency; as part of the compensation plan for this position you can expect a pay range of:

$24.00 - $30.00

We accomplish our mission with a team of experts working collaboratively on meaningful, impactful projects for our clients. Our team environment fosters intellectual curiosity, motivates employees, and cultivates talented people who work with purpose, mastery and autonomy. We strive to listen to our clients, partner with them as a team, and accept their goals as our own. 

Tilson believes in Safety, Integrity, Accountability, Professionalism, Respect, and Composure.  To learn more about Tilson, the benefits we offer and our values, we invite you visit our website or visit our LinkedIn, Glassdoor, or Facebook pages for an inside glimpse at our culture.

Tilson is an Equal Opportunity Employer/Affirmative Action employer.