Job Description​

Patient Account Representative is responsible for reviewing, billing, collection, and accounts receivable activities for the hospital billing departments within Saint Luke's Health System.

Activities include, but are not limited to, entering demographics, troubleshooting issues, responding to inbound and outbound billing calls from patients, payment posting, resolving credits, identifying, and correcting medical claim errors that may prevent payment and identifying, correcting, and resubmitting medical claims denied by insurance companies.  Resolving claim edits, working denials and appeals.

Patient Account Representative may be responsible for any or all the following duties, including duties not otherwise assigned:

Payment Application

• Responsible for EDI transmissions, electronic, and manual payment posting

• Resolve electronic remittance errors

• Responsible for recording daily Epic posting batches to cash deposit

• Balance payment batches posted in Epic to cash deposits and resolve variance

• Resolve payment posting errors

• Research missing checks, payments, and/or EOBs which may include contacting payors

• Responsible for processing virtual credit card payments from payors

• Responsible for opening mail with checks and route to appropriate area/address

• Responsible for indexing HB-EOB scanning queue in On Base and processing zero pays if applicable

• Responsible for assigned work queues within Epic

• Responsible for assigned Unidentified accounts in Epic

• Responsible for researching/resolving incoming faxes and Group email box

This position does offer flex hours, employee works 5 days a week M-F.  Employee can choose how to work 8 hour days anytime between 6:00-5:30 pm.

This position is required to work in office 2 days/week.

2 years’ experience in Medical Insurance Follow Up/Accounts Receivables preferred.

Job Requirements

Applicable Experience:

1 year

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.