Job Description

We are dedicated to improving patient outcomes through innovative healthcare solutions. Our Vaccines Portfolio is at the forefront of this mission, and we are seeking a passionate and skilled Key Account Manager to join our dynamic team.

Position Overview

As a Key Account Manager, you will play a crucial role in supporting the growth and success of our Vaccines Portfolio in the region. Reporting to the Vaccines Business Unit Director, this position is primarily field-based (Tartu and Tallinn) and offers the opportunity to collaborate with interdisciplinary teams to meet the needs of our customers effectively.

Key Responsibilities

• Customer Needs Assessment: Identify and analyze customer needs, translating them into actionable insights for internal teams to optimize revenue generation.
• Decision Process Mapping: Map decision-making processes within key accounts and build strong relationships with key decision-makers.
• Account Planning: Develop comprehensive account plans for key accounts, capturing both short- and long-term opportunities.
• Cross-Functional Collaboration: Work closely with cross-functional teams to create and implement effective strategies that drive business growth and enhance our reputation as a trusted healthcare partner.
• Relationship Management: Foster relationships with healthcare professionals and stakeholders, ensuring alignment and productive collaboration.
• Negotiation and Collaboration: Negotiate strategic partnerships and manage resources effectively to ensure successful execution of plans.
• Performance Monitoring: Track key performance indicators and adjust strategies as necessary to achieve business objectives.

Qualifications

• Education: Bachelor’s or Master’s degree in Business (Sales/Marketing) or a relevant field (e.g., medicine, manufacturing, research, or healthcare)
• Experience: Minimum of 3 years in a customer-facing role. 3 to 5 years of experience in the health industry preferred.
• Strong knowledge of customer/business strategy and local healthcare/reimbursement systems.
• Fluency in Estonian and English is required.
• Strategic thinking and business management skills to analyze market dynamics and develop effective plans.
• Proven sales acumen to engage with customers and maximize sales opportunities.
• Excellent negotiation skills to establish mutually beneficial collaborations.

Why Join Us?

You will have the opportunity to engage in scientific exchange and knowledge-sharing activities that address unmet medical needs. You will contribute to creating value for our company and our key customers while enhancing patient outcomes through strategic partnerships.

If you are a motivated professional with a passion for healthcare and a desire to make a difference, we invite you to apply for the Key Account Manager position.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Business, Business Growth, Key Accounts, Management Process, Pharmaceutical Industry, Pharmaceutical Sales, Relationship Building, Sales Operations, Strategic Alliances, Teamwork

 Preferred Skills:

Job Posting End Date:

06/15/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.