At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

eHealth Coach

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

Total Rewards-Caregiver Office

                      

Job Code

U99915

                     

Shift

Days

                       

Schedule

7:00am-3:30pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Cleveland Clinic is seeking a compassionate, communicative, and wellness-oriented individual to join our eCoaching Program as an eHealth Coach. This full-time, remote position plays a vital role in engaging with participants daily through electronic communication, primarily email to educate, motivate, and encourage healthy lifestyle behaviors.

This is a unique role that blends compassion, communication, and wellness, allowing you to motivate and support individuals as they work toward their health goals, and gives you both purpose and career growth opportunities.

A caregiver in this position works remote Monday – Friday from 8:00 a.m. – 5:00 p.m.  with one in-person event per month at a hospital or Family Health Center.

A caregiver who excels in this role will:

• Communicate daily with program participants using personalized, scripted emails based on clinician-designed protocols.
• Maintain participant engagement through ongoing, supportive messaging and follow-ups.
• Utilize online systems to document interactions, manage cases, and prompt participants as needed.
• Contribute to wellness outreach through social media, blogs, health fairs, and presentations.
• Support onboarding and re-enrollment processes for program participants.
• Participate in weekly team meetings to discuss progress, research, and coaching strategies.
• Occasionally assist with sales and customer-facing presentations.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in a health care or customer service environment OR Bachelor’s degree

Preferred qualifications for the ideal future caregiver include:

• Progress towards or Degree in Nutrition, Education, Social Work, Exercise Physiology or related field
• National Board of Health and Wellness Coaching (NBHWC) certification within the first year

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/     

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities