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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Technical Architect will partner with internal and external stakeholders to help craft and implement the best solutions to meet our customers needs in LATAM. Applying standard processes and representing Salesforce as an expert.

They will possess skills and abilities as a consultant/architect with shown skills in these key areas with the proven track record of providing end-to-end system architecture solutions and customer engagement management.

Some of the things you’ll be doing include…

• Work with Salesforce customer account teams to ensure customers are successful with our platform. Customer Success is #1

• Act as a Trusted Advisor and SME for our clients

• Work closely with customers and partners to guide implementation projects to follow Salesforce standard methodologies and align with our product roadmap, so resulting solutions meet customer long-term business objectives

• Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, training and enablement teams, development work, product extensions / integrations, solution & performance optimizations, and supporting ad-hoc technical queries from project teams

• Assess customer’s business & technology requirements, and translate into technical solutions

• Engagements may also include planning, organization, and leadership roles within customer and partner project teams

• Continuously developing your personal expertise on Salesforce Industries Platform Cloud, related products and technologies.

• Contributing to thought-leadership, and sharing knowledge within the Salesforce community

Who you are…
Expert. Proven experience in Consulting or Professional Services Delivery role
Excellent Communication. You know what to say and more importantly, how to say it. Along with Spanish and English intermediate level skills.
Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best.
Problem Solver. You love solving the most difficult of challenges and get to the best solution. You partner with customers to drive business change and implement end to end solutions as a technical advisor.
Technical Experience. You have technical skills across relevant technologies. Knowledge with cloud platforms and integration.

Preferred Skills:

• Salesforce Platform Experience

• Professional Services or consulting experience in customer-facing environments

• Application Development experience.

• Agile project methodology experience.

Benefits & perks
Employee Stock Purchase Program
Health Insurance for the family
Wellness and Education Reimbursement
Parental Leave
Childcare subsidies
And more!

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.