DEPARTMENT:            Public Safety

JOB TITLE:                   Public Safety Team Member – Convention Center

REPORTS TO:             Public Safety Manager

FLSA:                           Hourly Full- time, Non-Exempt

Compensation: Up to $18.00/hour, depending on experience

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POSITION SUMMARY

Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

MAJOR RESPONSIBILITIES

• Responsible for maintaining security of the interior and exterior of the building by conducting patrols of the premises on a regular basis.
• Greet employees and guests and verify their identity in a welcoming and friendly manner.
• Communicate positively and professionally with co-workers, vendors and clients.
• Assist in emergency situations including evacuation and injury.
• Monitor and authorize entrance and departure of employees, visitors, and other persons.
• Monitor and operate the security cameras and associated equipment.
• Conduct regular inspections of all floors and levels.
• Write reports; report any malfunctions, misconduct or operational and safety issues.
• Interview victims and witnesses; write incident reports as necessary.
• Follow and adhere to policies and procedures needed to maintain security within the venue and perimeters.
• Work closely with operations staff to meet visitors and event needs while maintaining safety and security measures.
• Respond immediately to fire control center to locate, acknowledge and silence alarm.
• Respond to all safety and public safety calls in a professional and timely manner.
• Document, in writing, all activity, movement and repairs in appropriate log ensuring all incidents are accurately described.
• Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management
• Gather all initial and applicable information from persons involved in security or safety related incidents.
• Log vendors/visitors in and out as needed.
• Log keys, radios, badges and PPE in and out as needed.
• Report, document and maintain records of incidents using the incident reporting form.
• Maintain patron, employee, and company confidentiality.
• Work in compliance with the provisions of the Occupational Health & Safety Act
• Other duties as assigned.

• KNOWLEDGE, SKILLS & ABILITIES

• A minimum education level of: High School Diploma or its equivalency is required.
• 1-2 years of related work experience.
• Must be able to read, write and communicate fully and fluently in English.
• Prior experience in the public safety/security field, monitoring a large CCTV network and a familiarity with camera operations and video retrieval preferred.
• Valid driver's license required.
• Friendly, diplomatic, and outgoing attitude.
• Excellent interpersonal and communication skills. Must be a team player and able to get along well with others.
• Ability to stand for long periods of time, climb stairs and work in all variations of outdoor weather conditions.
• Effectively perform and respond in crisis situations and to be able to work under pressure without the loss of composure.
• Have sound reasoning and exhibit maturity in decision-making.
• Ability to memorize, recollect, and quickly retrieve relevant information.
• Skilled at interacting effectively and calmly with angry or emotional patrons and/or employees during intensely aggravated circumstances.
• Ability to assess and evaluate situations effectively.
• This position requires the ability to apply independent judgment and discretion, as well as the identification, analysis and resolution of security-related matters
• Ability to operate radio or telephone equipment to communicate critical information to management and public safety/security personnel on location while following established protocols and notifying emergency services.
• Must be flexible (nights and weekends required), have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues