The Insurance Operations Analyst (SME) is a senior-level role, responsible for leveraging expertise in insurance underwriting and/or claims processing to provide specialized support and guidance to the team. This position requires a deep understanding of insurance operations and strong problem-solving skills.

Key Responsibilities:

• Act as a Subject Matter Expert (SME) in insurance underwriting and/or claims processing, providing guidance and support to junior associates and colleagues.

• Analyze complex issues and provide resolutions based on a thorough understanding of insurance products, underwriting guidelines, and/or claims management.

• Lead process improvement initiatives, identify operational inefficiencies, and implement solutions to enhance productivity and accuracy.

• Support the development and maintenance of Standard Operating Procedures for Insurance Operations processing to ensure compliance and best practices.

• Collaborate with cross-functional teams to ensure smooth execution across different regions.

• Provide training and mentorship to junior staff and new team members, fostering knowledge sharing and skills development.

• Ensure the timely and accurate processing of policies, renewals, endorsements, cancellations, adhering to service level agreements.

• Communicate effectively with stakeholders, including Underwriters, claims adjusters, clients, and brokers, to address complex queries and provide operational support.

• Manage escalated issues and offer solutions to ensure customer satisfaction and compliance with internal guidelines.

• Review and validate customer proposals, applications, and transactions, ensuring adherence to insurance policies and regulations.

• Support in the preparation of regular reports, performance analytics, and presentations to senior management.

Job Qualifications:

• A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.

• 2–4 years of experience as a Subject Matter Expert in insurance underwriting, claims processing, or related fields.

• Strong expertise in insurance underwriting, claims processing, and/or insurance products.

• Proficiency in written and spoken English

• Excellent problem-solving skills, with the ability to handle complex issues and provide actionable solutions.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Proven ability to lead and mentor junior team members, ensuring continuous learning and development.

• Experience in Business Process Outsourcing or Shared Services environment is a plus.

• Familiarity with industry regulations, best practices, and service level agreements.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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