• ROLE SUMMARY

  • Purpose to improve the positive impact of our medicines and vaccines on patients and society and create better customer experience

  • Focused on providing educational & scientific content to support HCPs & drive deeper engagement on educational & scientific content

  • Streamline customer interface by acting as single POC for proactive & seamless (compliant) connection to Pfizer SMEs and resources

  • Responsible for onboarding customers to operating model platforms (e.g., Digital Engagement Portal)

  • Support attainment of improved patient outcomes through physician and patient education and services enabled by deep scientific expertise

  • Improve service provided along with design expertise

  • Actively engage in creating awareness and shaping patient access initiatives (Commercial only) and help accelerate patient access through awareness and education addressing external bureaucracy

  ROLE RESPONSIBILITIES

  HSP/TA responsibilities may include one of the below subjects:

  • Therapeutic Area: HSP/TA Liaison will focus on providing educational & scientific content to support HCPs to improve the impact of our medicines on patients and society while also creating a better customer experience

  • Key Focus Areas:

    • Proactive to KOLs and reactive to both KOLs and specialists

    • Drive deeper engagement on educational & scientific content

    • Knowledge of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection

    • Better physician knowledge of our data in the context of improving patient impact and experience

    • Onboarding of HCP on Digital Engagement Portal

  • Partnership: HSP/Partnership will be responsible for partnering with HCPs & KOLs / organizations multidisciplinary teams design and implement digital solutions and to ensure best experience of Pfizer products

  • Own customer coverage plan for identified business area and ensure adequate coverage while also preventing overlap with other commercial function areas

  • Key Focus Areas:

    • Partnership with multidisciplinary stakeholders internal and external (account executives/ BT/ admins/nursing/ clinical ph./policy makers/etc.) to enhance the impact of our medicines of Pfizer products.

    • Onboarding of Customers on Digital Engagement Portal  

  • LOE Brands: HSP/LOE partner with marketing team to provide content and dissemination of information to relevant HCPs Key Performance Indicators:

    • Developing/selecting appropriate content

    • Utilizing digital platforms to maximize the HCP reach

  • Project: HSP/Project will be responsible for managing projects (Adult Immunization / Smoking Cessation) end to end

  • Key Focus Areas:

    • Management of defined projects and achievement of project objectives within set timeframe o Ensure effective Project impact for defined customer

    • Stakeholder engagement and impact

  QUALIFICATIONS/EXPERIENCE/COMPETENCIES

  • Bachelor’s degree in pharmacy or medicine

  • 3 years’ Experience in providing educational scientific contents to HCP

  • Track record of partnering with HCP on initiatives that positively impact patient’s treatment outcomes

  • Prefer High level knowledge and experience in chosen Therapeutic area

  • Knowledge of healthcare environment - Structures/ Functionality/ Processes

  • Demonstrated Customer and business acumen and strategic thinking abilities

  • Digital Learning Agility

  • Excellence in planning and preparation for customer interaction, using most relevant resources to maximize outcome

  • Demonstrated ability to engage with customers throughout excellent communication and interpersonal skills

  • Demonstrated leadership skills, business analytical skills, influencing and Interpersonal communication ability

  #LI-PFE

  
 

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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