Job Title

Customer Order Specialist

Job Description

Customer Order Specialist

Responsible for ensuring day-to-day accurate processing of orders, change orders, etc.  according to a set of KPIs such as Timely Customer Order Confirmation to provide excellent customer service.

 

• Ensure strict compliance with the Global Booking Policy and review all sales order booking requests from intake through recognition.

• Partner closely with the sales team to deliver timely and accurate order booking within the 48-hour SLA, maintaining strong stakeholder relationships.

• Lead weekly alignment meetings with the sales team to review actions and track the status of non-bookable orders.

• Proactively coordinate with internal teams to obtain required documentation and resolve pending actions impacting order creation.

• Drive continuous process improvements in collaboration with the team using Lean tools and disciplines.

You're the right fit if:

• You posses a Bachelor’s degree in related fields with Supply Chain or Business Administration.

• You have had +2 years of customer order processing equivalent experience.

• Advance knowledge of the English language.

• You posses skills on SAP or similar ERP systems.

• You have the ability to work independently and optimally with cross-functional and virtual teams.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.
 

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

Learn more about our culture.