​The opportunity:

This IT Business Analyst role works closely with Management and Operational teams in evaluating business information systems, providing innovative IT solutions and preparing requirement specifications.

Responsibilities:

• Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions
• Develop business requirement documents and specifications
• Work as directed by management team to research and document business issues involving workflow procedures and processes
• Analyze data and work with management to develop creative solutions.
• Coordinate recommended process changes, enhancements and product implementations including test plans to ensure successful implementation
• Act as business unit liaison with other business units including Information Systems, etc
• Assume the role of technical expert responsible for developing and guiding more junior team members
• Identify and recommend staff training needs in response to process changes or new product/system implementations
• Update assignments used for status reports, team communications
• Identify and recommend staff training needs in response to process changes or new product/system implementations
• Shares best practices with other team members, thus ensuring consistency across BUs and channels in the way MANULIFE does business, and in its delivery of products and services
• Shares information on projects with other team members to ensure interdependencies amongst work are identified and addressed

How will you create impact?

The role will directly report to the Product Delivery Head.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Graduate of bachelor degree
• 2 - 3 years of business experience including progressive business analysis experience
• Very good understanding of the business unit including product offerings, and service and management structure
• Good understanding of project management methodologies and workflow design
• Ability to influence and negotiate with others to meet project deadlines
• Understanding of system design and analysis and user testing.
• Strong organization, communication and interpersonal skills
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.
• Demonstrated understanding of issues relevant to business unit.
• Strong problem-solving skills and analytical ability

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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